AddressCustomer Support Coordinator - Customer Support with a well known organisation
Part Time position available in the heart of Brisbane CBD
Exciting opportunity for experienced customer facing individuals
Key capabilities Experience and qualifications
Building effective relationships
Enthusiastic
Creativity and a flexible approach to situations and changing priorities
Positive attitude to change and willing to take on new challenges · High level of integrity and the ability to maintain confidentiality
Minimum of 2+ years of experience working in reception and administration roles
Demonstrated capability in the use of Intermediate MS Word, MS excel and MS Office skills, with an ability to become familiar with firm-specific programs and software
Competent communication skills both oral and written
Strong organizational and problem-solving skills and the ability to prioritise and multitask
Exceptional interpersonal skills
Key accountabilities
Assist the fast paced Customer Support teams (Customer Care Contact Centre and Prize Administration) with general administration duties and support
Greet visitors, ascertain the nature of their enquiry and refer them to appropriate person within the Melbourne Street office
Issuing of security passes and management of security records
Bookings for internal meeting rooms and functions
Prepare internal and external business documents
Schedule meetings and appointments, and document outcomes
Maintain organized filing systems for electronic documents
Prepare, consolidate and distribute reports and/or presentations
Maintain stationery supplies
Co-ordinate personnel administration (e.g. leave requests, expense claim processing, building and system access requests)
Handle returned mail (Tocis, Cognos)
Problematic scans - email to customers (Tocis, email system)
Correspondence - Action change of name and change of registered detail forms (Tocis, Tattsis, Trim and email system); Raise complaints (Service Now, Trim); Respond to general mail (Trim)
Support Duty with low-level administration tasks · Uphold a strict level of confidentiality
