AddressKey capabilities Experience and qualifications
- Building effective relationships
- Enthusiastic
- Creativity and a flexible approach to situations and changing priorities
- Positive attitude to change and willing to take on new challenges · High level of integrity and the ability to maintain confidentiality
- Minimum of 2+ years of experience working in reception and administration roles
- Demonstrated capability in the use of Intermediate MS Word, MS excel and MS Office skills, with an ability to become familiar with firm-specific programs and software
- Competent communication skills both oral and written
- Strong organizational and problem-solving skills and the ability to prioritise and multitask
- Exceptional interpersonal skills
Key accountabilities
- Assist the fast paced Customer Support teams (Customer Care Contact Centre and Prize Administration) with general administration duties and support
- Greet visitors, ascertain the nature of their enquiry and refer them to appropriate person within the Melbourne Street office
- Issuing of security passes and management of security records
- Bookings for internal meeting rooms and functions
- Prepare internal and external business documents
- Schedule meetings and appointments, and document outcomes
- Maintain organized filing systems for electronic documents
- Prepare, consolidate and distribute reports and/or presentations
- Maintain stationery supplies
- Co-ordinate personnel administration (e.g. leave requests, expense claim processing, building and system access requests)
- Handle returned mail (Tocis, Cognos)
- Problematic scans - email to customers (Tocis, email system)
- Correspondence - Action change of name and change of registered detail forms (Tocis, Tattsis, Trim and email system); Raise complaints (Service Now, Trim); Respond to general mail (Trim)
- Support Duty with low-level administration tasks · Uphold a strict level of confidentiality
