AddressAre you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The purpose of this role is to consult directly with small and medium Enterprise customers, in conjunction with the sales teams, to develop solutions to business problems. You will work closely across several clients and be expected to provide exceptional service. Other duties will include:
Responsibilities:
- Develop deep understanding of customers business needs and provide feedback on Vocus solution to meet this requirement.
- Respond quickly to customers requirements and able to manage a large number of requests in a timely and effective manner.
- Able effectively use interview skills and written communications to quickly business needs and requirements from customers;
- Act as an advocate for the customer within Vocus, its partners and suppliers
- Proactively and independently engage with customers with the confidence to do so self-sufficiently as a representative of Vocus.
Skills:
- 1-2 years’ experience in customer facing technical presales role
- Understanding of Communications standards and technologies including but not limited to:
- Networking Technologies including routing
- Security Standards and design
- Voice and Unified Communications
- Cloud Infrastructure
- Proposal Writing & Pitching. Being able to effectively communicate solutions in a concise and effective way ; shaping the level of detail, style and length to the audience and outcomes
- Design and Architecture. Having the ability to design solutions with Vocus standard product solutions; understand the limitations of these solutions and to keep scope within these solutions
- Experience in engaging directly with customers, forming relationships and delivering solutions.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts to over 400 retailers.
- Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
