Councillor Support Officer

About the roleIn this role, you will work alongside senior management and operational Council staff to provide support and assistance to Councillors under the direction of the Team Leader Mayor and Councillor Support.

Work type: Temporary, full-time (12-month contract)
Classification: Band 6 ($90,264 - $97,365)

Key responsibilities include:

• Triaging Councillor and Customer requests for information and investigation.
• Researching and processing Councillor requests where information can be sourced from existing knowledge banks and systems.
• Monitoring the performance of Councillor Requests in the Councillor Portal, and work with internal colleagues to ensure relevant KPI’s are being met.
• Allocating coordinated assistance and escalate complex matter requests to the Councillor Liaison Officers (CLO’s) and business via Customer Service delivery model.
• Maintaining effective engagement and communication with CLOs, Councillors, employees at all levels, and other relevant stakeholders.
• Providing administrative support, including the coordination of meeting requests for councillors.

About youTo be successful in this role you will have experience working in a politically sensitive and/or confidential environment.

Essential Experience:

• Experience in providing quality assurance for a range of formal communications including correspondence, submissions, and reports.
• Relevant tertiary qualifications and previous experience in Local Government would be an advantage.
• Detailed knowledge of, or an ability to quickly develop detailed knowledge of, the City’s structures, administrative mechanisms, governance protocols, and business procedures.
• Strong interpersonal skills including the ability to positively liaise and negotiate with a range of stakeholders to the highest level.
• The ability to operate effectively, efficiently, and flexibly with experience in managing competing priorities and multiple workflows.
• Demonstrated ability to deliver successful outcomes in a timely and consistent manner.
• Experience in data monitoring and reporting on performance.

If this sounds like the role for you, then click apply now! 

Create our future together at the City of Greater GeelongAt the City of Greater Geelong, we are committed to working together for a thriving community. We do this by delivering over 130 services to our rapidly growing population and working hard to protect and improve what it is that makes Greater Geelong on Wadawurrung Country such a great place to live, work and study.  

We’re going through an exciting period of change that will help us serve our community better. From digital modernisation to the contemporary, sustainable office we've built in Central Geelong, now more than ever is a great time to join our team at the City of Greater Geelong.

Our Community is made up of diverse people from all walks of life, and it’s important to us that our workforce represents and celebrates this strength.

We encourage great people from all backgrounds to join us. We encourage authenticity, because inclusion makes us stronger. 

If you’re excited about working together to create a Clever and Creative Greater Geelong, and joining a workplace where all people can thrive, then hit apply – we’d love to meet you!

We particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with disability.

A career with usCentral Geelong-based City employees are now based in our new Civic Precinct, Wurriki Nyal. Meaning ‘speak and talk together’ in local Wadawurrung language.  Wurriki Nyal sets the benchmark for what a sustainable, inclusive and culturally safe workplace can be, including industry leading sustainability standards, a flexible and people-focused design, safe and inclusive spaces and public realm.

We’re committed to supporting better accessibility for our customers and our people.  We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process, as well as how this role can be flexible for you. 

We offer:

• salary sacrificing and novated lease options
• cultural and ceremonial leave
• study leave
• paid parental leave (16 weeks primary and six weeks secondary) and superannuation payments on all 52 weeks primary parental leave
• IVF, surrogate and miscarriage bereavement leave
• training and career development opportunities
• a healthy and safe environment
• our employee wellbeing program
• corporate membership rates at Swim Sport and Leisure facilities
• unlimited access to LinkedIn Learning 

Applications and EnquiriesClick the Position Description link to view more information about this position.

Position Description (Word Version)

Position Description (PDF Version)

Applications close Thursday 21st March at 11:55pm.

Enquiries: Katrina Pizzi | Manager Council & Executive Services | *************@geelongcity.vic.gov.au

Click the Apply button to submit your application or find out more about this opportunity. If we can assist you with any reasonable adjustments in order to submit your application for this role, please contact the Talent Acquisition team via email at *******@geelongcity.vic.gov.au noting your preferred method of communication and contact details and a member of the team will be in touch.

We collect demographic data to help us learn who our advertisements are reaching and how we can reach an even more diverse audience.  We are committed to building a more diverse team. Your responses to our demographic questions are strictly confidential and will not be individually shared.