Credit and Collections Analyst

About Hill’s

We are Hill’s - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of Colgate-Palmolive a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition.

At Hill's we have a purpose! Every day around the world, we transform the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.

Our strong culture of diversity, sustainability and inclusion is rooted in our core values of Caring, Global Collaboration and Continuous Improvement. Employees are rewarded by rich career development and experiences.

We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks

Note – This is a 9 months Fixed term contract role

Job Summary

 As the Credit & Collections Analyst, your focus will be on customer credit analysis. You will use several financial tools in managing the overall customer risk, such as general ledger accounts and reconciliation reports. Your analysis & review of external market conditions, customer/consumer needs, trends, and customer accounts are critical to this role. 

You will also have a direct connection with the customers, taking quick action to resolve and  escalate issues, where required.

In addition you will serve as the subject matter expert as you collaborate with Customer Development Teams and Customer Service & Logistics Teams on event and order-related matters. As a SME you will also help drive process improvement initiatives in the C2C area.

You will also be responsible for the control and management of the customer accounts which includes auditing the correct application of the Credit and maintenance policies as well as testing internal controls.

Principal Duties and Responsibilities

• Posting Incoming payments, working with the CDO team to confirm the details of promotional deductions vs events in a timely manner
• Accrual Management, working with the CDO team to review promotional activities and events vs customer claims and accrual vs actual impact
• Administer the SAP Rebate process including accruals and payments and subsequent tipback of accruals where appropriate
• Perform release of retained orders according to payments and cleaning of balances
• Analyze current account balances daily to monitor their age and correctness, and follow up with customers proactively to ensure timely collection
• Perform monthly aged analysis review, provide minutes and follow up action points
• Project and monitor future collections from customers
• Review the prompt payment deductions by customers for validity, and seek authorisation for discrepancies.
• Timely communication with customers to reverse invalid deductions
• Perform periodic bad debts review
• Perform periodic credit limit review process
• Performs quarterly commentaries on cash flows and accounts receivable balances.
• Performs other duties as assigned
• Complies with all policies and standards
• Perform SOX Audit
• Works with External and internal auditors to assist in the Audit process
• Spearhead system transition from SAP R3 to SAP Hanna, leading the change for the C2C processes and actively participating in the transition of rebate management
• Continually look for ways to improve efficiency and leverage digital to create a better C2C Process, including the use of FEED culture to help achieve this transformation
• Work cross functionally using multifunctional team to review current rebate and pricing process, with a view to future enhancements
• Support the sales force with collection procedures, as well as reinforce the company's current credit conditions and contracts and work with customers in identifying C2C needs and objectives.
• Live Hill’s values, including DE&I

Required Qualifications

• Bachelor's Degree in Accounting and/or Finance
• Knowledge SAP Management
• Financial analysis capacity

Preferred Qualifications

• At least 3 years in similar positions
• Knowledge of accounting processes and internal control
• At least 3 years of diversified financial experience (FMCG industry preferred)
• Strong Excel and Google Sheets skills
• SAP Proficiency
• Excellent oral and written communication skills
• Excellent analytics and problem solving skills.