Credit Hire Team Leader

The role:

To lead a dedicated and task focused team of Settlements Credit Hire Consultants to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder.

Responsibilites:

• Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.
• Coach, train and mentor direct reports using technical expertise to maximise saving opportunities.
• Review, interpret and report on team and department results and trends.
• Conduct regular, ad-hoc and monthly performance reviews with direct reports to ensure ongoing alignment with goals and overall objectives.
• Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.
• Provide technical claims advice and assistance to the team and across the business.
• Review and approve complex claims decisions
• Apply relevant insurance law principles and legislation

Qualifications and Experience:

• Strong settlements, Credit Hire or general insurance claims experience 
• Well developed negotiation and conflict resolution skills 
• Demonstrated ability to lead, develop and coach staff
• Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment.
• Proven ability to provide data analysis with strong written verbal communication skills
• The ability to maintain strong relationships with internal & external stakeholders
• Excellent customer service skills
• Demonstrated financial and KPI performance

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

Our perks

• Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants and other amenities.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Monthly recognition award - where two of our 'above and beyond' employees receive a $200.00 gift voucher each for their outstanding contributions to their team. 
• Settlements Social Committee - that organises all sorts of fun activities and days to align with occasions worth celebrating i.e. International Women's Day. 
• Settlements Day - where we organise an afternoon of fun games, food and celebrate the success of our teams and our business and spend time together as one big team. 

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application. 

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. 

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

We are accepting referrals for this position, if you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.