Credit Hire Team Leader

PURPOSE OF THE ROLE

To lead a dedicated and task focused team of Credit Hire Settlements Sspecialists to ensure the best client and company outcome are achieved, whilst delivering consistently high levels of service to each and every stakeholder. Our Team Leaders play a critical role in maintaining service and cost focused outcomes that deliver in the areas of Timeliness, Quality and Cost.

PEOPLE LEADERSHIP

• Commercial Acumen – Our leaders create an operational setting that delivers high growth and wealth creation opportunities
• Manage Complexity – Our leaders continuously improve an operating rhythm that intertwines People, Process and Systems to deliver high fidelity Customer, Employee and Business Experience
• Execution Excellence - Our leaders accelerate delivery and eliminate rework through disciplined execution, agility and clear KPIs
• Develops People - Our leaders develop, foster and embed new and successful capabilities to create sustainable growth
• Engages our People - Our leaders explain the why on our unique culture and clearly link each team members individual actions to the success of the company
• Drives Our Aspirations Culture - Our leaders embed our distinctive High Performance with 
High Integrity culture with absolute expectations on Accountability and Transparency.

POSITION ACCOUNTABILITIES 

• Deliver superior service and cost outcomes in line with key performance indicators and overall department and company objectives.
• Coach, train and mentor direct reports using technical expertise to maximise saving opportunities.
• Review, interpret and report on team and department results and trends.
• Conduct regular, ad-hoc and monthly performance reviews with direct reports to ensure ongoing alignment with goals and overall objectives.
• Develop and implement processes to maximise savings potential and create fair outcomes for all stakeholders.
• Provide technical claims advice and assistance to the team and across the business.
• Review and approve complex claims decisions
• Apply relevant insurance law principles and legislation

QUALIFICATIONS AND EXPERIENCE

• Strong settlements or insurance claims experience, including an understanding of Credit Hire and credit repair claims.
• Well developed negotiation, liability and conflict resolution skills 
• Demonstrated ability to lead, develop and coach staff
• Well developed and demonstrated understanding of the legislative, regulatory and 
compliance obligations to operate in the FSR environment.
• Proven ability to provide data analysis with strong written verbal communication skills
• The ability to maintain strong relationships with internal & external stakeholders
• Excellent customer service skills
• Demonstrated financial and KPI performance