Credit Management Officer

About us

Are you looking for a career with endless opportunities? There’s more to us than banking.

P&N Group is amongst the largest customer-owned banking organisations in Australia, represented by P&N Bank in Western Australia and BCU Bank in New South Wales and southeast Queensland. Our purpose is to enrich the lives of our customers and their communities.
  
With over $8 billion in assets and a head office in Perth and corporate officers in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.
  
We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.
  
As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future.

About the role

Reporting to the Manager Credit & Accounts Management, you will be responsible for managing a portfolio of mixed retail lending arrears, ensuring that delinquency queues are kept to a minimum through contacting customers and negotiating repayment arrangements. This role can be worked from the Perth or Coffs Harbour offices.
  
What will you bring?

• Outstanding communication skills and strong customer service skills
• Ability to have difficult conversations and deal positively with customers facing financial difficulty
• High level of productivity
• Strong negotiation skills  

Previous experience in a similar role is desirable but training will be provided.
  
This position is suited to a motivated, enthusiastic individual who can demonstrate strong customer service abilities, attention to detail and is committed to working as part of a team.

What we can offer you

There’s life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks’ additional purchased leave per year
• Two days’ paid volunteer leave each year to use with a community partner of your choice
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages and cultures to apply.

If you need assistance or require flexibility to be able to fully participate in the application process, please email us at ***********@pnbank.com.au or ***********@bcu.com.au

To find out more about what it’s like to work with us, visit https://www.pnbank.com.au/about/careers/ or https://www.bcu.com.au/careers

The closing date for applications is 1st March 2024.
Additional information

• Permanent full-time position
• Unique opportunity with a growing national organisation
• Collaborative and innovative culture within a customer-centric organisation