Crm Product Manager

Cancer Council Victoria: Technology x ImpactSince our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people. The Corporate Services Division incorporates governance, finance, legal, risk, information technology, property and logistics.

The focus of the Division is to ensure Cancer Council’s Corporate Services operate to the highest standards of efficiency and effectiveness to ensure compliance and support the organisation to deliver on its Strategic Priorities. The Division also works to ensure the protection and optimisation of the Council’s financial and business assets, and reputation. Part of Corporate Services Division, the IT team includes Digital services, Operations, Change Management and CRM teams.

At Cancer Council Victoria we believe in impactful technology

Our digital vision is to prevent cancer, empower patients and save lives through connection, collaboration and innovation. The Information Technology (IT) team champions this vision and supports the rest of the organisation in its realisation. We deliver the software platforms, infrastructure, support, security and services that enable CCV as a digital-first organisation.

We are not just technologists who craft top-end solutions, our team creates a direct impact for all Victorians and Australians who are affected by cancer. So, if you’re someone who is seeking a meaningful technology career, you will fit right in with us. We are building a high-performing technology team geared for collaborative and agile ways-of-working.

Are you looking to develop your skills, try new things and make a meaningful impact? If so, this is the place for you. At Cancer Council Victoria, you will have the opportunity to hone your craft using the latest technologies and extend your skills across adjacent technology domains.

About the opportunity

We are transforming our CRM ecosystem, and this role will play a key role in managing our future platform. We are seeking a CRM Product Manager to join the Corporate Services Division. Reporting to the CRM Program Manager your role is to:Work with business product owners and key stakeholders to develop, manage, and prioritise the product roadmap and backlog, considering competing business needs.

Work with solution architects articulating business needs/objectives towards solutioning and aligning strategic goals to vendor managed solutions ensuring the delivery of value. Support the CRM implementation program across activities, user story development and review, design, testing, change and training activities. Develop documentation to support the ongoing CRM Centre of Excellence.

Support and facilitate ongoing training and communications to drive consistent and effective use and adoption of the CRM across teams. Manage stakeholder relationships – ensuring that all stakeholders feel involved, informed and able to contribute to the ongoing success of the platform. Be an active and engaged member of the Technology team.

All about you

If you LOVE, the transformational impact CRM brings to organisations and want to make a purposeful contribution for people affected by Cancer then you might be the one for this role! In more details, here’s some of the experience and criteria that we’re looking for:Relevant tertiary qualification in business, technology, computing or related field and/or substantial technology experience in a medium to large organisation. Experience leading the product lifecycle for CRM solutions including defining the product roadmap and managing its backlog.

Experience working in a hybrid Agile environment to deliver CRM implementations across the full delivery lifecycle. Experience leading matrix teams (including direct/indirect reports and external providers). Excellent communication and interpersonal skills demonstrated by the ability to quickly build productive working relationships across multiple business units, lead other team members and build consensus around the best way forward.

Demonstrated problem solver, who can identify practical pathways to deliver business priorities, manage multiple and concurrent priorities at once under tight timeframes and remain calm under pressure. Flexible, with the ability to quickly adapt to change. What we can offer youA flexible and supportive workplace, with excellent work-life balance and opportunities for career progression and development

Flexible working arrangements including working from home options to support excellent work-life balance. Cultural leave of up to 5 days paid.12 weeks paid parental leave and up to 12 months unpaid leave. A comprehensive employee assistance programA range of wellness initiatives such as flu vaccination, mental and general well-being support, and discounted health insuranceA range of personal and professional development initiatives such as study support, in-house, external, and on-line learning options as well as the opportunity to apply for scholarships.

To apply and for more info

Cancer Council will only make contact with applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries. All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, a National Police Check and a

Working with Children Check (as required). Applications close: 19 March 2024, at 11:59pmCancer Council Victoria is an Equal Opportunity Employer. Cancer Council Victoria is committed to a diverse and inclusive workplace, all applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, or disability status.

Aboriginal and Torres Strait Islander people are encouraged to apply.