Cruise Consultant

Our Holland America brand has a fantastic opportunity for a Cruise Consultant to join our dedicated close-knit team! This role will see you answering inbound calls & emails from customers, managing enquiries on existing bookings as well as making new sales on our incredible cruise holidays all while providing exceptional customer service. You will start in our Chatswood office for 3 weeks of training to set you up for success before you work 100% remote!

First things first, check out what is on offer!

• Competitive base + super
• Offers full time remote working from home.
• Fantastic Chatswood office location for training, close to shops, public transport, restaurants, gyms and more!
• An inclusive and diverse proud workforce with an amazing culture
• Supportive Health & Wellbeing – physical, mental and financial health benefits
• Fantastic discount on cruises, onboard product launches, airline and Hotel discounts through our partners.
• Accredited as one of the best places to work in Australia in the Great Place to Work® survey 2023.
• Nominated as one of the best places to work for Women in the Great Place to Work® survey 2023.
• Click to see more benefits!

Your key responsibilities will include but are not limited to:

• Receive and respond to HAL inbound calls and enquiries
• Respond to HAL customer & agent emails
• Build and maintain relationships with all customers and colleagues
• Meet targets set by the company and Team Leader
• Consistently demonstrate excellent customer service

About You:

You will be passionate about Customer service with a background in or passion for travel and tourism! You will have the confidence to build rapport & strong customer relationships over the phone. You are driven, focused on results and committed to service excellence. As part of a close-knit team, your outgoing personality and willingness to roll up your sleeves and get the work done will set you apart from your competitors.

To be successful in the role, you will demonstrate:

• Previous experience as a Cruise Consultant or in a contact centre customer service & sales environment
• Customer service and sales experience, including a track record in achieving/exceeding targets 
• Outstanding communication skills, both verbal and written
• Ability to work autonomously and part of a highly successful team
• Excellent organisational and prioritisation skills, with the ability to coordinate multiple tasks
• Confidence using a computer with intermediate MS Office
• Strong administration, attention to detail and accuracy skills 
• Ability to be in the office for 3 weeks product and systems training to ensure you are set up for success! 

We are seeking someone with the right attitude to fit into our fun and supportive culture so, if you meet the above requirements, have an outgoing personality and solid work ethic, please send your application for consideration. Only suitable candidates will be contacted.

About Us:

For 150 years, Holland America Line has been a recognised leader in cruising, taking guests to exotic destinations around the world, delivered in a gracious and elegant style. Holland America Line's fleet of 11 modern classic ships travel to more than 425 ports of call in 100+ countries, on all seven continents. We are proud of our environmental program and as part of our collective social responsibility, the company, employees and guests have joined to give back to communities and organizations around the world. Every Holland America Line employee is committed to providing a truly extraordinary experience for our guests. You will be a valued member of an exceptional team, representing two of the world's most popular cruise lines. Ready to join Holland America Line for a once-in-a-lifetime experience? 

Carnival Australia is part of the Carnival Corporation, the worlds’ leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn. It’s an exciting time to join the local team, with the resumption of cruising in Australia! At Carnival Australia we pride ourselves on promoting an inclusive and flexible workplace culture where individual differences are valued.

• We at Carnival Australia promote diversity and inclusion and encourage applications from all backgrounds and communities, including Aboriginal and Torres Strait Islander communities, the LGBTQIA+ community and people living with a disability. 
• Suitable candidates will undergo background checks, which may include police checks, skills assessment/testing, and reference checks. There will be a one-stage interview process.
• Only approved recruiters on our panel will be engaged and unsolicited resumes from agency recruiters will not be accepted.