Customer Administration & Support - Job Share Opportunity

Customer Service Administrator– Part time Job Share

• Part time role - Job Share 
• Great Northern Beaches location
• Friendly, relaxed environment 

Company Information

Danes Coffee Roasters is a long-established, successful and award-winning coffee roasting company based in Brookvale.

Integrity, innovation and passion are our key values. Our team are roasters, wholesalers and educators, servicing customers across  Australia and beyond. Danes Specialty Coffee Institute is our elite SCA-accredited coffee training campus with a reputation as a centre of excellence for specialty coffee knowledge.

The Role

We have a great part time opportunity for 2 local Northern Beaches people to Job Share with either a 3 day week Monday to Wednesday or 2 day week Thursday to Friday with strong customer service and administration experience. Working in a small team, the role is to take the lead and deliver a high standard of customer service to our café partners, our showroom customers and the internal team.  Role is to also cover office staff on annual leave or when required.

We are committed to quality and creating a friendly, relaxed and professional work environment. 

Responsibilities

• Taking a lead in providing our café partner customer management and support including taking customer phone calls, orders and schedules, co-ordinating for despatch/delivery, dealing with customer enquiries
• Use online ordering system and Xero to process and maintain customer accounts
• Creating and maintaining positive and healthy relationships with café partners and the internal teams to ensure clear and timely communication for customer management
• Experience to manage all customer debtors within trading terms
• Contribute to general office and business administration and support

Skills & Experience 

• Strong customer service and support ethic
• High attention to detail and methodical approach to work 
• Excellent time management, organisational and administration skills 
• Excellent communication skills both written and oral 
• Self-motivated with an enthusiastic and friendly personality, able to build excellent working relationships 
• Ability to engage with suppliers and customers, and internal teams
• Excellent computer skills (Microsoft Office)
• Xero experience an advantage

Please indicate your interest for a 3 day per week or 2 day per week role. 

Only successful candidates will be contacted for the next stage of the recruitment process.