Customer Care Administrator (Part Time)

Customer Care Administrator

Responsible for the day-to-day handling of customer service inquiries, working with Account Managers, Service Admin Team to meet and exceed customers' expectations.  You will manage the end-end order process, starting from customer enquiries until invoice. This very interesting position is located in Sydney, Australia and reports to Financial Controller.

This is a permanent Part Time opportunity, working 4.5 hours per day over 5 days, which calculates to be 22.5 hours per week.  Its also hybrid role, as they have flexibility to WFH 2 days and 3 days onsite.

Your duties will be: 

• Respond promptly and professionally to customer inquiries via phone and email.
• Take ownership of sales orders from start to finish within assigned territories, ensuring efficient management and coordination.
• Review each and order/revenue before it gets booked into ERP system for completeness and compliance as per Rev Rec Policy and DOA;
• Collaborate with various teams, including Business Units, Service Freight forwarders, Customer Service Administrators, Engineers, and Product Specialists to ensure timely and professional product delivery and invoicing.
• Place orders with Business Units for the purchase of instruments, spare parts, and consumables.
• Create Proforma Invoices as needed and ensure accurate and timely invoicing in accordance with delivery, installation, and compliance standards.
• Handle the processing of Customs Declaration forms for returned goods and follow up with the Business Unit regarding credits.
• Assist with inventory planning activities.
• Update pricing information in SAP as authorized or instructed.
• Generate weekly backlog reports and provide updates to management.
• Maintain a daily Excel spreadsheet to track the progress of current orders.
• Raise e-tickets for any issues related to the processing of sale orders, invoices, and other related matters.
• Collaborate with the Financial Controller to identify and implement process improvements.

You will have: 

• Previous experience in handling customer interactions and inquiries.
• Hands-on experience with SAP software.
• Ideally experience working for a manufacturing company with supply chains / warehouse functions
• Background in Supply Chain Management and proficiency in inventory management practices is a plus.
• Strong interpersonal skills, including problem-solving abilities, active listening, and strong communication.
• Proven organizational capabilities with the capacity to manage multiple tasks simultaneously.
• Meticulous attention to detail and a commitment to accuracy.
• Ability to thrive in a fast-paced and high-pressure environment, meeting tight deadlines.
• A high sense of urgency in addressing customer and order-related matters.
• Collaborative team player who can work effectively with others.