Customer Care Call Centre Specialist

WE'RE HIRING

Kirrawee location

Work for a leading local real estate agency

Fantastic supportive team

Company

At Ray White Sutherland Shire we focus on delivering a professional service that provides the best results for our clients time and time again. We have a culture of growth and development. The more we grow and develop, the better our client experience. We offer a positive team environment within a modern well-equipped office and understand the importance of enjoying the environment you work in. Our team repeatedly ranks among the top performers throughout the entire Ray White network.

Role

Ray White Sutherland Shire currently has an outstanding opportunity to join their Customer Care team supporting the Sales Executives.

Ray White Sutherland Shire is one of the Shire's top agencies and is part of one of the most recognised brands in Australia. Our reputation is based on the pillars of exceptional customer service, brilliant results for our clients and a strong presence in the Sutherland Shire residential market.

The position consists of calling existing clients, updating details, documenting conversation outcomes and liaising with Sales Executives when appropriate.

This is a busy but flexible role that will see the successful candidate working 15-20 hours per week, either from home or in the Kirrawee Office. Hours are flexible to suit your work/life balance.

Essential Requirements:

Excellent verbal communication skills.

You must live in the Sutherland Shire or have lived here previously and know the area well. 

Previous customer service experience. 

Comfortable with phone communication. 

Computer skills are essential. 

Full training, support, mobile phone allowance and generous hourly rate provided.

This role relies heavily on your ability to communicate effectively using technology and the telephone.

Note:

The interview process will have two stages.

1. Please email ************@raywhite.com or send a text to 0411124***, with a video of yourself answering the following questions:

- What makes you the best person for this role?

- Why are you interested in a job in real estate?

- What is your experience with customer service on the telephone?

- What is your experience using CRM systems?

- How well do you know the Sutherland Shire?

- What is your availability for work? Our preference is 3-4 hours in the middle of the day, Monday to Friday, would this work for you?

2. Based on the answers in your video, we may ask you to come into the office for 2 hours for a real life trial. We will give you some talking points and some clients to call so that we can assess your ability.
 

Please note that only shortlisted candidates will be contacted.