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SalaryAbout Us:
The National Probate and Estates Group is a leading inheritance law firm, specialising in probate and estate administration services across Australia. Our clients include everyday Australians, law firms, public trustee bodies and foreign lawyers and companies. Our firm has been honoured with multiple awards for our outstanding work and commitment to excellence.
As we continue to grow, we also aim to maintain the high level of trust and satisfaction that our clients have come to expect from us, as evidenced by our stellar customer reviews.
The Opportunity:
Are you someone who loves talking on the phone and naturally offers support and understanding to others, especially in times of uncertainty? Do you believe in providing help where it's most needed, focusing on individuals navigating through complex situations? If you're nodding yes, our full-time Sydney CBD Customer Care Consultant position could be your next step.
As a Customer Care Consultant, you play a pivotal role.
Our clients reach out during a critical period of managing estate affairs, and you're the first point of contact to guide them with empathy, clarity, and professionalism. We're looking for full-time customer service experts passionate about assisting individuals and committed to maintaining a high standard of Customer Care.
Who You Are:
- First and foremost - you love talking to people on the phone.
- You are well-spoken, charismatic and your communication skills are top-notch.
- You have a natural ability to connect and empathize with people.
- You have proven experience in high-level sales / customer service environments.
- You've demonstrated success in engaging customers, ideally in professional services.
- Leadership is in your future, and you're ready to learn, grow, and guide a team.
Why Join Us?
- Be a part of a pioneering team reshaping the delivery of professional services in Australia.
- Gain invaluable insights through direct mentorship from our firm's leaders and comprehensive training in our services.
- Thrive in a culture that values performance and growth, with ample opportunities for career advancement.
Ready to Make a Difference?
We're looking for driven, charismatic individuals eager to contribute to a team that's making a real difference in people's lives. If you're ready for a role with significant impact, we'd love to meet you.
Please apply with a cover letter and your résumé.
