Customer Care Consultant - Trade Store - Albury Nsw

• Great salary package, employee benefits, incentives, discounts, shares & more!
• Supportive management and team, with great work/life balance (no weekends!)
• Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

YOUR OPPORTUNITY

We’re on the hunt for a full timeCustomer Care Consultant to join our small but close-knitteam inAlbury NSW.

In this key role you will be working across both our Trade Store and Warehouse. You’ll be the face of our business, serving customers and driving operations across the warehouse and branch. No two days will ever be the same in this diverse role so we’re looking for a customer focused all-rounder who is happy to get stuck in and help in all areas, and most importantly someone who loves providing exceptional customer service!

By joining our passionate team, you will have the opportunity to grow, develop, have fun and make a positive difference to all our customers.

Your key responsibilities include, but not limited to:

• Serving customers face to face and via phone/email, following up customer requests, sourcing parts, and following up ETA’s on backorders
• Stock replenishment, general housekeeping and maintaining the presentation of our Trade Store and Warehouse
• Receiving, sorting and labelling incoming goods from suppliers, ensuring they are recorded and tracked in our systems correctly
• Proactively drive efficiencies in the Trade Store and Warehouse, ensuring a high level of safety and service is maintained
• Operate machinery to assist with the daily requirements of receiving, picking, packing and dispatch of goods

To be successful, you will have:

• Proven experience in a Trade Store, retail, or warehouse environment
• Friendly and well-developed customer service skills, with a ‘customer first’ approach
• Excellent time management capabilities, and clear verbal/written communication
• Proactive and motivated problem solver, and has a team player mentality
• Forklift license and experience desirable (or a willingness to obtain)
• Good computer and MS Office skills (experience using RF devices a bonus)

CULTURE & BENEFITS

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

• Competitive permanent salary and incentives
• Ability to purchase up to 4 weeks’ additional annual leave
• Attractive Wesfarmers share plans every year
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Regular team events, celebrations, birthdays, milestones and BBQs
• Team member discount card to use at Kmart, Bunnings, Target & Officeworks
• Further Wesfarmers discounted offers from over 300 corporate partners
• Generous paid parental leave
• Free onsite parking and more!

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.