Project Manager - Customer Experience Improvement

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring. 

An exciting 3-month opportunity now exists for a Project Manager within the Customer Strategy, Insight and Experience (CSIE) team in the Customer Experience group.  The CSIE team is responsible for improving customer and user experience in various channels and touch-points with South East Water and the Project Manager will be primarily responsible for leading the delivery of exciting and varied priority business & technology change projects, with a focus on working with a third party to develop the Enterprise Customer Strategy and Roadmap.

In order to be considered for this opportunity, candidates should ideally possess the following skills, knowledge and experience:

• A minimum of 5 years+ project management experience, leading business and technology projects in a cross-functional style organisation in a customer focused and regulated environment.
• Excellent knowledge of Program Management/Priority Delivery techniques from investment metrics, methodologies, frameworks, oversight and governance
• Excellent communication skills (written, oral communication, powerpoint) skills with proven success in influencing business decisions and creating key messaging
• Proven experience in program and project performance reporting and contributing to improving processes, standards, templates
• Experience influencing change with an understanding of how information and technology contribute to business performance
• Knowledge and understanding of project delivery methodologies including PMBOK, Prince 2, PROSCI, Lean Six Sigma, Human Centered Design and agile methodologies.
• Proven working knowledge to guide others in project management, risk management, change management, business analysis, benefit analysis or
• Demonstrated capacity to work collaboratively and influence a wide range of stakeholders
• Strong business and commercial acumen
• Relevant degree (preferably business with an understanding of customers and technology)

• A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options. 
• 14 weeks paid parental leave for all parents and paid super on unpaid parental leave 
• A range of benefits, including free on-site parking and cultural leave. 
• A great culture working in collaborative teams with strong work ethics. 
• Career focused learning and development opportunities. 
• The opportunity to be part of an organisation committed to environmental initiatives. 
• Enjoy modern office facilities with panoramic beachfront views. 

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.  

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.  

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: *******@southeastwater.com.au 

Click here to check out the position description. We're accepting applications for this exciting opportunity until Monday 19th February

Visit southeastwater.com.au to learn more about us and how we serve our customers.