Customer Care Representative

Customer Care Representative 

Do you start the day excited about connecting with the customers you serve? 

Would you like to be part of a dedicated team to deliver extraordinary customer service? 

Would you be a good fit for a role that requires talking with people, showing compassion, and interacting with animals? 

Barossa Veterinary Service is seeking a customer service professional who is driven by the desire to deliver a positive and memorable experience. We are not a ‘normal’ place to work! Our purpose is building connections to inspire change – we are innovative and progressive in our team development, services, and patient care. We value learning, team commitment and creating magic moments for our patients and their humans. 

This is not an average customer service role; we are looking for an outstanding performer.  

This is someone who: 

Can navigate a busy yet rewarding working day with a can-do attitude and positive mindset 

Is curious about people, happy to work with animals, and gives the best of themselves in delivering Customer Care 

Can demonstrate attention to detail, warmth, and a genuine passion for the human-animal bond 

This is a part time position of 25-30 hours per week. 

Core responsibilities: 

Providing administrative support for our clients with patient bookings, pet insurance claims, prescription management, client orders and general enquiries 

Being responsible, (with a co-worker), for managing phone lines and always greeting clients warmly and respectfully  

Maintaining waiting room and merchandise displays  

Assisting with patient follow up and client support 

Maintaining our high standards of greeting clients, answering phones, and meeting the needs of patients and their humans in the waiting room 

Skills and experience required: 

Experience in a Customer Service or Reception/Administration role 

Proven ability to work well in a busy environment  

Ability to interact with people in a professional, confidential and compassionate manner 

Willingness and ability to go above and beyond to deliver a memorable and positive customer experience 

Exceptional communication skills with a focus on people and their individual needs  

High level of accuracy and attention to detail and ability to follow processes 

Excellent digital competency across multiple online platforms and devices 

Previous experience in in the Veterinary or Healthcare/Medical industries is preferred 

Capability to discuss financial matters in a compassionate way 

Ability to calmly and effectively solve problems 

Who we are 

We are a community-minded and family-owned business with over 40 years of history supporting the Barossa. We are committed to excellence in staff fulfilment, patient outcomes and client satisfaction.  

Barossa Veterinary Service is the winner of the 2022 Australian Veterinary Association Business of the Year, a State Finalist in the Telstra Best of Business Awards in the category of Accelerating Women for 2023, Runner up Australia’s Best Led Veterinary Practice 2023 and Australian Small Business Champion Awards finalist 2023.  

What we offer 

A growing business that does things differently 

Above award salary – salary dependent on experience 

A team like no other – supportive, fun and hard working 

A commitment to learning and development opportunities 

Quarterly team Wellness days 

A day off if rostered on for your birthday 

Regular team meetings 

Employee of the Year award and Leadership awards 

Fun Fridays 

Interested? 

To apply, please submit a written resume, and a video summary, no longer than 5 minutes.   

Please include in your video application: 

• What attracted you to apply with us?  

• Previous relevant experience and what makes you a strong candidate 

• A brief story of the impact animals have had in your life 

Submit video to Dr Roz Lindsay to ***@barossa.vet or call Josh Harper on 0403729*** with any questions.