Customer Care Specialist

Customer Care Specialist – Muswellbrook Service Centre Title: Customer Care Specialist (Service Centres)Salary: Service NSW Grade 5 ($84,734 - $89,050 pro-rata, plus employer's contribution to superannuation and annual leave loading)Location:  Muswellbrook Service CentreEmployment Status:  Part-time – ongoing opportunity  We are currently recruiting for the position of Customer Care Specialist at our Muswellbrook Service Centre (Spoke of Singleton Service Centre).   What are ‘hub and spoke’ Service Centres?    In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations.

The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations.     Please note: This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area.  About the opportunity: If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you.

You will provide accurate and efficient information and assistance to customers for various NSW Government support by assisting them to access a range of support services, including in times of emergencies and natural disasters to ensure a holistic, supported customer experienceKey accountabilities:  Provide timely, personalised, high-quality support to customers to determine eligibility for a variety of Government services and assistance packages  Assist customers with the application process as needed by adopting multichannel delivery methods and make referrals to authorised experts to provide best possible resolutions…