Customer Care/Business Relationship Lead - NDIS

Now in our 51st year, as an employer today we focus on our people to ensure a great home/work life balance. We play a crucial role in shaping the future of Healthcare in Australia; we offer opportunities to further your career, and we enjoy a working environment where our employees feel valued.
About the role:
Working with the State Manager and the NDIS Division, this role is required to develop and implement growth strategies that lead to converting leads and pathway to service delivery.

Key requirements include:

• Promote HCA and attract new referrers and customers to HCA
• Develop & manage referral pipelines
• Develop & implement growth strategies to expand HCA's presence and services
• Manage onboarding processes and ongoing relationship with customers 
• Work with the State Manager and the NDIS to plan and develop collateral and campaigns
• Utilise and build on HCA existing and prospective relationships that are based on trust, shared experience and customer outcomes
• Work collaboratively with the State Team to deliver an excellent customer experience ensuring this leads to greater attraction
• Lead and represent HCA in forums, expos, and networking events
• Build your knowledge and understanding of the sector and community to identify potential growth areas and partners
• Deliver formal presentations to external stakeholders

To be considered:

• Relevant tertiary qualifications or experience in Healthcare,  Business Development and Customer focus ideally within the NDIS or community sector
• Knowledge and/or experience of the community services sector highly regarded
• Strong understanding of the NDIS environment and/or other health related sectors highly regarded
• Demonstrated experience in relationship building, customer experience and stakeholder management
• Experience and success in working in a customer focused, multi-site service business
• Exceptional presentation, organisational and interpersonal skills
• Excellent communication skills, written and verbal
• Advanced knowledge and use of MS Office and CRM
• Strong and confident relationship building skills, to be able to work in a team environment and/or autonomously.

Mandatory:

• NDIS current Workers Screening Check (NDIS WSC)
• Current Working with Childrens Check (NSW WWCC)
• Current Police Check (within 6 months)

(Prior to start must have all 3 mandatory checks).

About HCA:

Healthcare Australia (HCA) is Australia's largest specialist healthcare workforce provider. We are a large and diverse healthcare business with a strong presence in the staffing of nursing, community, medical, corporate, allied and Crisis Response Management sectors in all States of Australia.

OUR BENEFITS

• People-Centric Culture: Experience a workplace where people are at the heart of everything we do, guided by our core values.
• High-Quality Product: Work with a top-notch product, ensuring your efforts are backed by excellence
• Supportive Team: Thrive in a close-knit, friendly, and supportive team environment
• Continuous Development: Benefit from ongoing training and support with access to an education allowance to nurture your skills and career
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Generous Leave: Access extra leave (conditions apply) to recharge and rejuvenate and a day off for your birthday

Our Culture:    
  
We are a team working together, we never forget that we’re people-focused. We respect human relationships and aim to make a big difference in people’s lives across the country.  We embrace a culture of inclusivity and we align our actions with Our Values:  
  
We are accountable   |   We care |   We are team players   |   We are leaders
  
Working for HCA will put you in a strategic position, with opportunities for career growth and development along with financial and non-financial benefits. Healthcare Australia will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities for the successful applicant.

This is an opportunity to make your mark within a friendly, supportive, and growing organisation. Please apply here with your current CV and cover letter outlining your experience.
  
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
*Healthcare Australia requires that all workers be fully vaccinated against COVID-19

To learn more about HCA:
www.healthcareaustralia.com.au

Only short listed candidates will be contacted
Additional information

• Based in Tamworth
• Hybrid Working Conditions and access to extra leave
• Opportunity with Australia's Leading Healthcare provider!