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Form of workSuncare is committed to "Making People's Lives Better". We do this through providing innovative personal solutions that support people to live their life, their way. We are a Queensland based not-for-profit community services organisation and as a values-based organisation we want our staff to reflect the values that we live by:
Innovative | Inclusive | Agile | Respectful | Authentic | Collaborative | Empathetic
Our customers are at the heart of everything we do and the experience they enjoy is critical to the success of our organisation. Every day, Suncare employees are making a difference to real people and making people's lives better!
About the role
As our new Customer Coordinator will you enjoy providing exceptional customer service and effective and efficient care solutions to meet our customer’s needs.
Day to day you will maintain a designated case load of mixed funded packages, including Home Care Package customers. In meeting with customers in their home, you will gain an understanding of their needs and subsequently involve the relevant stakeholders in the assessment, planning, implementation, and review process to ensure that our customers achieve the goals and outcomes as identified through their personalised support plan.
In this full-time permanent position, Monday to Friday (8.30am – 4.36pm), you will join a dedicated and supportive team of Customer Coordinators servicing the Gympie region and contribute to Suncare’s growth and excellence in the age care industry. There is the opportunity for hybrid work arrangements that include working at our Gympie office and from home.
About You
In addition to your customer service ethos, you will possess a passion and positive attitude for working in community aged care. You will bring to our team:
- A qualification in social, human services, or community services, and/or experience in individualised service planning, referral, and case management
- Excellent communication and interpersonal skills including conflict resolution and negotiation
- Effective organisational skills and an ability to work with minimal direction and supervision
- A proven ability to achieve effective and efficient customer outcomes, including experience working with a wide range of services and groups
- Knowledge of community sector support services and preferably experience working with Home Care Packages
What we offer
At Suncare our people really are our greatest asset. We offer:
- Not for profit salary packaging benefits
- Flexible working options
- Fitness Passport and health and wellbeing programs
- Employee Assistance Program
- Advanced technology to support you in your role
- Comprehensive induction plus ongoing training and development
- To be part of a supportive team in a rewarding, growth industry
- And, this position is eligible to receive QLeave
Apply now
Ready to join our team of 650 staff and 175 volunteers committed to making people's lives better? Please apply by including your resume and a cover letter.
As part of the recruitment process, you may be requested to undertake background checks such as criminal history, pre-employment medical demerit point/driving history and reference checks.
We collect, use, disclose, store, secure, manage and dispose of your personal information in accordance with the Australian Privacy Principles and our Privacy Policy. To see a copy of the privacy policy or to learn more about Suncare please visit our website http://www.suncare.org.au
Applicants may be requested to disclose any pre-existing illness or injury which may impact on their ability to perform the advertised role. Details are available in section 571 of the Workers Compensation and Rehabilitation Act 2003
