AddressMetricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.
Based in our stylish, fun, family environment Robina Office on the Gold Coast, work within the busy Pre-Site Operational Customer Support team supporting our Queensland Metricon customers through their pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site.
Reporting to the Regional Operations Manager, your responsibilities will include: Effectively manage your customer expectations and ensure they are aware on the status of their home during the pre-construction process
Deliver exceptional customer service, build and maintain customer relationships
Continuously providing updates to your customers
Maintain a high degree of accuracy recording customer project details
Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
Assist with all Customer Support related tasks.
Metricon will offer you: Free parking onsite and stylish Robina Office to work out of
No Two Days Are the Same in this role
Be supported by a Management Team that has a Culture Where You MatterOn-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
Metricon Homes – Australia's largest and #1 Home Builder for the 8th Consecutive YearWe promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
Attractive housing discounts on our award-winning homes
You Matter! Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
The successful candidate will have: Extensive experience within a Customer Service & Administrative capacity
Be told you Deliver the Best Customer ExperienceAble to read plans and knowledge of contracts an advantage
Experience in the building industry or having built your own home an advantage or supplier work
Experience working in a time critical working environment
Ability to establish strong networks with internal and external stakeholders
Highly developed interpersonal communication skills
Intermediate skill level using Microsoft Office, experience in using a database systems is an added advantage; andA GREAT ATTITUDE!!!
If you feel you have the knowledge, skills and experience to excel in this role, then apply with your Cover Letter and Resume.
This role requires a national police check to be undertaken on the successful applicant.
