AddressWe're seeking an experienced Dental Treatment Coordinator and Customer Relations Specialist to join our team in Mermaid Beach. We're looking for an enthusiastic and customer-oriented professional to enhance the patient experience and contribute to the success of our practice.
*Exceptional candidates without experience in dental will be considered.
About Vogue Dental Studios
We are a brand new state-of-the-art dental surgery in the heart of Mermaid Beach, finished to the highest standard with the latest cutting-edge dental technology. We are dedicated to providing high-end cosmetic and reconstructive dentistry services to enhance the smiles and lives of our patients through innovative dental solutions and personalised care.
Responsibilities
Patient Relations:
- Welcome and greet patients warmly, creating a friendly and welcoming atmosphere.
- Effectively communicate with patients to understand their dental needs and concerns.
- Answer patient inquiries regarding treatments, procedures, and appointment scheduling.
- Address patient questions and concerns with empathy and professionalism.
- Provide exceptional customer service and ensure the comfort and satisfaction of all patients.
Treatment Coordination:
- Assist patients in understanding their treatment options, costs, and payment options.
- Collaborate with dentists to create personalised treatment plans for patients.
- Present treatment plans clearly and concisely, addressing any questions or concerns.
- Guide patients through the treatment acceptance process and schedule appointments.
- Follow up with patients to ensure treatment adherence and overall satisfaction.
Customer Relations:
- Establish and maintain positive relationships with patients, ensuring a high level of trust.
- Manage patient feedback and complaints, resolving issues in a professional manner.
- Implement strategies to improve patient retention and referrals.
- Foster a supportive and friendly environment that reflects our commitment to excellence.
- Organise and participate in patient appreciation events to strengthen patient relationships.
Qualifications
- Previous experience as a Dental Treatment Coordinator or in a customer-facing role within the dental or medical field is preferred.
- Excellent communication and interpersonal skills, with the ability to build rapport with patients.
- Strong knowledge of cosmetic and reconstructive dentistry procedures and terminology.
- Proficient in using dental practice management software and technology.
- High attention to detail and ability to multitask in a fast-paced environment.
- Empathetic, compassionate, and patient-focused mindset.
Benefits
- Above industry average salary commensurate with experience and skill level.
- Opportunities for professional growth and continuing education in the dental field.
- Work in a modern, luxurious dental facility with cutting-edge technology.
- Join a supportive and collaborative team dedicated to excellence in patient care.
- Work in a dream location 250m from the beach.
Join our team and be part of an exciting world of cosmetic dental care. If you are a proactive, customer-oriented individual with a passion for delivering exceptional patient experiences, we would love to hear from you!
To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.
