Address
Form of workMake a difference as a Sales and Service Consultant (Lifestyle and Growth).
Join the largest insurance group in Aotearoa|New Zealand and Australia. We’re here for you. Are you ready?
YOUR ROLE
We’re looking for multiple sale and service consultants to join our dynamic and engaging Lifestyle and Growth team, in West Perth.
In this position you’ll be the first point of contact for new and existing customers to assist them in choosing the right coverage for their Travel, Caravan or Boating needs. This role will see you work in a complex and ever-changing agile environment; handling challenging customer conversations and navigating complex systems.
Successful candidates will work in our call centre located in West Perth, with flexibility to work on a hybrid basis from home 1 - 4 days per week. There are 2 working week options available:
- Option 1: Tuesday to Saturday
- Option 2: Monday to Friday
All options include working some public holidays. Shifts are allocated between 8:00am- 8:00pm local time, you will need to provide full availability to work within these hours. Rosters will be issued a minimum of 4 weeks in advance.
The starting date for these positions will be Monday 26 February 2024 with your IAG journey commencing with a comprehensive, 5-week induction (fully paid).
If you’re looking for the next corporate step in your customer service career, IAG is the organisation for you. There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals. We offer flexibility, an attractive work-life balance, and an engaging team environment.
Please note: To work from home, you will need high speed internet connection and a private home office set up.
ABOUT YOU
- Previous experience with insurance & underwriting is advantageous but not essential
- Previous customer experience, for example, sales, hospitality, retail and/or others
- Be solutions focussed, with the ability to think critically and analyse specific situations
- Have a willingness to learn, develop and self-motivate
Applications close Wednesday 17 January 2024.
Please note:
Our team will be taking a well-deserved break over the festive season to rest and spend time with friends and family. We are closed for the Christmas Shutdown period from 22 December 2023 and will re-open again Thursday, 4 January 2024.
Please be advised we will not be reviewing applicants during this time. If you do not hear from us before this time, we will be in touch from 8 January. We appreciate your patience.
ABOUT US
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions, and making insurance accessible.
We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.
At IAG, you’ll enjoy:
- Grow your financial future with 13% superannuation as standard
- Carers and parents hub and support
- Join an accredited Rainbow Tick (NZ) and AWEI Awarded (AU) business
- Be part of a net zero business by 2050
- 20-days paid emergency services leave a year
Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.
We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan is on our company website.
We’re ready for you. Apply today.
What’s next?
Click Apply! From here, you'll be taken to the IAG virtual assistant, Ready, who’ll walk you through the application process, a quick assessment and possibly a video question. This usually takes 20-30 minutes to complete. If you qualify for the job, Ready will also book you in for an interview!
Remember to keep an eye on your emails and text messages once you’ve applied.
