Address
Form of workThe Scheme is opening an office in Perth CBD and looking to recruit staff from mid-2024 onwards.
The Contact Team is seeking enthusiastic and empathic individuals with great communications skills to join our newly established Perth office.
The Contact Team is responsible for conducting inbound and outbound calls, delivering updates and application outcomes to survivors and their nominees, and the redirection of call enquires to relevant sections for appropriate response.
All successful applicants will be placed into a merit pool and offers will be made as vacancies become available.
Contact Officers take responsibility for answering inbound calls to the Scheme’s 1800 line from applicants, their nominees, and survivors who may not have submitted an application yet.
They are also responsible for making a range of outbound calls to applicants or their nominees, ensuring that all interactions are trauma informed, respectful, and safe.
Clear, articulate and concise communication skills are essential for this role as Contact Officers are required to independently manage and resolve complex enquires.
Please note this position requires you to work on-site.
Additional information regarding positions within Redress Group
Staff within the Group may have direct or indirect contact with details of child sexual abuse in applications or over the phone. Candidates should consider their capacity to manage the risks associated with working with this content on a day-to-day basis.
As part of working on the Scheme, you will be required to declare any conflicts of interest in relation to the Scheme, upon commencement and then regular reviews while working on the Scheme.
The Group is committed to the wellbeing of staff.
Due to the sensitive nature of the content, a dedicated wellbeing program is available to all staff. Participation in training and wellbeing programs may be compulsory for some roles.
Please review Job Pack for further information.
