AddressAbout Scope
Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.
Scope has an exciting and unique opportunity in our Vic team as a Customer Enquiries Service Officer.
In this role you will be directly supporting our existing and potential customers as well as all enquiries on our centralised number and email. You will be supporting multiple stakeholders both internal and external and provide them outstanding customer service.
Other responsibilities include:
- Manage all enquiries with a high level of customer service by following business processes, capturing mandatory data, referring to reference materials and prioritising the customer’s requirements
- Provide follow up to all outstanding enquiries and requests within stated timeframe
- Ensure confidentiality and compliance in all customer interactions (internal and external)
About You
- An enthusiastic and driven individual with a passion for customer experience
- Experience with nurturing potential leads
- Strong inbound customer service or similar front of house experience
- Experience working in a services, healthcare or in disability services is preferred
- Familiarity with working to SLA’s and customer experience measures NPS
- Excellent Ability to engage across the organisation from front line staff to executives using the appropriate language.
We are committed to filling this role quickly, so while applications for this role will close on Friday 12th July 2024 we will be reviewing applications as they come in and may interview suitable candidates prior to closing date. To avoid missing out apply now.
Scope as an Employer
View our stance on inclusion, diversity and human rights by visiting our careers page.
Scope (Aust) is a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Take your career on a journey with Scope and work proactively with us to achieve our purpose!
Please direct enquiries to Vanessa Kehl *****@scopeaust.org.au
If at any time you require us to adjust our recruitment process to meet your individual needs please email *******@scopeaust.org.au
Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.
