Address Closing date:
17/03/2024 11:59 PM AUS Eastern Standard Time
Location:
Windsor NSW
Department:
Customer Experience
Employment type:
Casual
Be passionate. Be progressive. Hawkesbury City
Council.
$41.83 p/hr
including casual loading + super
Available 3 days per week from 8.30am-5pm
Join a great team!
Hawkesbury City Council is the largest local government
area in metropolitan NSW covering 2,800 square kilometres, incorporating both
urban and rural communities. We are committed to working together to deliver
outcomes for the community through innovation and best practice.
There are currently two casual Customer
Experience Officer positions to be filled.
Reporting to the Customer Experience
Coordinator and based in Windsor, these positions are the face of Council and play a critical role in shaping first impressions and delivering a quality customer service experience.
The Customer Experience team is a highly performing team that provides frontline support by handling internal and external customer enquiries over the phone, in person or via email. These roles include call centre, administrative support, record keeping, and accounting duties.
About You
You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy a fast-paced environment, are results orientated, have high attention to detail and the ability to de-escalate situations. You will be adept at building and maintaining
collaborative relationships and will have a demonstrated background in a
Customer Service Centre environment.
Essential Criteria
Tertiary
qualifications in Business Administration, Customer Service/Experience,
Communications or substantial equivalent work experience
Minimum 2
years of Customer Service Centre experience via face to face, telephone and
email
Demonstrated
Office Admin experience
Excellent interpersonal skills dealing with internal and external customers.
Ability to
handle and de-escalate customer complaints effectively and efficiently
Touch typing
data entry experience with high accuracy
Demonstrated
experience cashiering, including end of day reconciliations and EFTPOS
transactions
Proven time management abilities to achieve completion of assigned tasks.
Demonstrated
competence interacting and working with stakeholders at all levels to deliver
outcomes
The Rewards
There are some great benefits to working with
Hawkesbury Council, including:
A Great
working environment
Health and
Wellbeing Program
Long
Service Leave after 5 years
Training
and Development Opportunities
Employee Reward
and Recognition program
Corporate
Rate Gym Membership - Oasis Leisure Centre
Social Club
– Raffles, member draws, Christmas party and other activities
Employee
Assistance Program for employees and their family
To Apply
For further position details, including the
selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our
website call Council’s People and Development Team on 02 4560 4***.
Applications close Sunday, 17th
March 2024
Applicants who do not address the selection
criteria may not be considered for this position.
Please note that the canvassing of Councillors
in relation to these matters will automatically disqualify the applicant from
this process.
