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SalaryWhy work anywhere else!
Located on Melbourne’s eastern fringe, Yarra Ranges is a geographically varied and demographically diverse council.
Trust, Empowerment, and Innovation underpin everything we do. With our commitment to continuous improvement, ongoing learning and development, every project you work on will enhance your skills and capabilities
About the role
We have an exciting opportunity within the Yarra Ranges Council, Customer Experience team suited to an adaptable, bubbly individual. With a variety of working locations, we seek an individual who is motivated to actively support residents and visitors within the Yarra Ranges municipality on behalf of our organisation.
We have an exciting opportunity for an experienced Customer Experience Officer to join our Front of House team
The Customer Experience role provides support to all departments within our organisation by supporting a face-to-face presence at our various Community Link sites
This is a fantastic opportunity suited to someone looking to make a difference for residents and visitors to the Yarra Ranges municipality.
This is an ongoing casual opportunity
About the team
Our Corporate Services directorate provides a range of support and expertise that is integral to Council operations. Our Customer & Communications, Financial Services, People & Culture, Information Services, and Enterprise Systems departments provide specialised advice and service to a broad range of groups including Council staff, contractors, ratepayers, and the community.
What you’ll bring to our team
- Experience in fast paced environments
- Willingness to support a wide variety of tasks
- A strong track record of supporting challenging customers of all ages
- Passion for a positive Customer Experience for all
- Demonstrated ability to work in a team environment and autonomously
- Excellent written and verbal communication skills with the ability to communicate with a diverse range of customers
- Successful applicants will be required to work from all our five Community Link locations. There is a requirement to be available during peak periods (School Holidays, Christmas, January), and to attend an occasional After-Hours meeting.
Why you’ll want to join us
By joining our team, you will evolve within a dynamic and welcoming organisation that makes serving the community our primary mission. Our employees enjoy a wide range of benefits including:
- 3 casual relief positions available
- Access to ongoing professional career development.
- Free On-site parking
- Join a supportive customer focussed team
Salary from $41.91 per hour (Band 4), (includes 25% casual loading in lieu of public holiday, sick and annual leave), plus superannuation.
Why Wait? Apply now!
To apply, please attach a Cover Letter outlining your experience and why you would like to join our team, along with a copy of your Resume.
Contact for enquiries: Jules Weir, Front Of House Coordinator, on (03) 9294 6549
Closing date: 11.59pm, Thursday, 29 September 2022
Conditions of employment are in accordance with the Yarra Ranges Council Enterprise Agreement 2021 and our Corporate Code of Conduct. Applicants will require the following:
- Police Check - renewal required every 5 years
- To meet its obligations under the COVID-19 Mandatory Vaccination (Workers) Directions and the OH&S Act, Yarra Ranges Shire Council will request vaccination information or evidence of an exemption in the pre-employment stage.
- Current Victorian Driver’s licence
- Medical Check
- Working with Children Check or current VIT registration
Yarra Ranges Council is an equal opportunity employer that encourages people of all genders, from culturally diverse backgrounds, people with a disability, and Aboriginal and Torres Strait islanders to apply. We encourage conversations for all positions about flexibility that works for you, be it full-time / part-time / job-share, and we are committed to a culturally safe workplace that fosters diversity and inclusion and to the protection of children against child abuse in line with the Victorian Child Safe Standards.
