Customer Experience representative

Role and Responsibilities

Customer Experience Representative

We are opening a new training centre in Sydney, with world leading flight simulator training facilties for airlines. As our Customer Experience Representative you will be the first point of contact for staff, customer and interested parties regarding site related issues. You will play a key role in ensuring customer training sessions run smoothly and provide support to the effective running of the operation.

Are you ready to:

• Meet & greet clients on the first day of training, conduct safety briefings, be the main point of contact for any queries during training

• Assist with clients CAE check-in processes to ensure collection of appropriate pa­perwork
• Own customer service – you will be the primary point of contact responsible for providing on site client assistance to resolve problems and handle complaints. You will proactively promote and encourage customers to complete customer satisfaction surveys.
• Take ownership of all general administration – monitoring and answering all incoming telephone calls, providing admin support to centre leaders and staff. You will be responsible for social events, managing stationary stocks, arranging couriers etc.
• Plan and schedule – you will schedule resources to accomplish client training and instructor training. You will work closely with customer schedulers to plan annual schedules in advance.

Our ideal candidate:

• Excellent Communication skills, written and oral
• Self-motivated
• Ability to work with multiple teams
• An analytical mind, highly organised and the persistence to problem solve
• Self-motivated and takes ownership of problem resolution activities
• Ability to assess work requirements and time to complete a task
• Excellent time management skills

CAE offers:

• an environment where your initiatives will be recognized and valued.
• the opportunity to work on a variety of projects on a multidisciplinary team.
• flexible schedules.
• attractive employee benefits.

Come share your passion with us!

Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.