Customer Experience Representative

About the business

Our Vision:
We’re a fast-growing company that manufactures high-quality bathroom furniture - from vanities to shaving cabinets, we’re our customers’ one-stop shop for all their bathroom needs.

With over 9.5 billion different product combinations to choose from, we pride ourselves on providing our customers with top-notch service and products. 

The Timberline values include:

• We're a Team of Spirited hard workers
• We Innovate to grow
• We Make a difference
• We Believe in what we do
• We make things Easy for our customers
•  We show Respect to one another

Thanks to continued growth, we now have an exciting opportunity for a Customer Experience Representative to join our head office in Armidale, NSW.

Be Rewarded

In addition to an attractive salary ranging from $55,000 - $70,000 (commensurate with skills and experience), our next Customer Experience Representative will receive a host of generous, including:

• Competitive bonus structure to maximise your take-home pay
• Relocation assistance negotiable to help you move to this vibrant regional community
• Opportunities for ongoing professional development and training so you can further your career during your time with us
• The opportunity to join a close-knit team that treats each other like family!

Mission: Provide outstanding customer service experience during all client interactions to maintain culture of service excellence

Your Next Opportunity

As our newest Customer Experience Representative, you will be responsible for liaising with current and prospective clients and ensuring they receive an outstanding customer service experience in all their interactions with us. These interactions will predominantly take place over the phone, so your ability to build rapport and multitask will be paramount in this role.

Day-to-day duties may include, but are not limited to:

• Answering phones and fielding general enquiries from clients
• Accurately entering data and updating records in a timely manner
• Following up on customer enquiries by proactively making sales calls as required
• Responding to email and website enquiries
• Responding to quote requests in a timely manner
• Performing after-sales service with the Timberline excellence mindset guiding you in every interaction

What You Will Bring to the Team

To be considered for this position, you should have prior experience in a customer service environment - preferably in a retail or sales environment. You’ll have a customer-first approach in your work, with the ability to multitask and stay organised when faced with competing priorities.

You’ll be the first point of contact for many of our clients, so reliability and a positive attitude are a must in this role. Your passion for providing high-quality customer service will be your greatest asset, and should guide you in every interaction with our customers.

Critical to your success in this role will also be the ability to work within a team environment as well as independently as required. 

Are you an experienced Customer Experience Representative looking to join a close-knit team with a fantastic company culture and benefits? Apply now!