AddressWe are Vicinity Centres. You may not recognise the brand but we’re sure you’ll know some of our destinations, from the iconic Queen Victoria Building in Sydney to Chadstone – The Fashion Capital, our seven DFOs, and much loved centres that are the hub of each of their communities. All in all, we operate over 60 centres across Australia
Role purpose
The key purpose of the Guest Experience Representative is to provide in centre communication, coordination and information services for our customers to ensure their experience is better, easier and more enjoyable. You will have a flexible approach with a can-do attitude and fun personality!
Please note this role is Part Time, 19 hour per week.
Wed 12:00pm - 6:00pm
Thurs 2:00pm - 9:00pm
Sat 9:00am - 3:00pm
What will you bring?
- You will have demonstrated customer service skills with previous experience in a customer-facing role.
- Demonstrating a sound knowledge of the Sydney CBD and surrounding landmarks
- You will have a professional and customer focused approach, be confident in handling a variety of guest enquiries including gift card card transactions and customer feedback.
- Knowledge and delivery of history tours of the QVB
- You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently and in a team environment with minimal supervision.
- You’ll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
- Birthday leave & purchased additional leave
- $1000 worth of VCX securities rewarded for eligible team members
- Internal mentoring program
- Generous Parental Leave
Our values cultivate a culture that encourages our 1,200+ team members to be adaptable, agile, resilient and passionate.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
If you would like to discuss any reasonable adjustments we can make to better support you during the recruitment process or your potential future role please reach out to our Talent Acquisition Team at ***************@vicinity.com.au
Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
