Customer Experience Specialist

Customer Experience Specialist

Location: Noosaville Head Office & Store.

We're expanding, and it's an exciting time for us. This is a wonderful opportunity to become a valued member of our close-knit team and be part of our journey.

Are you passionate about skincare and providing exceptional customer service? Join the dedicated team at Saya Skincare! With over two decades of experience blending nature's essence with modern skincare needs, we're looking for someone with a passion for skincare to deliver personalised opinions and outstanding customer service to our valued customers.

This is a Casual position as a Customer Experience Specialist, where you'll be at the forefront of our retail and eCommerce operations, engaging with customers to understand their unique skincare concerns and offering tailored recommendations. Every day will bring new challenges and opportunities as we continue to expand globally, all while staying true to our core values of simplicity, sustainability, and efficacy.

Saya Skincare, founded by Saya McDermott, is a testament to the power of nature and the potential of holistic skincare solutions. With over 20 years of experience, our brand stands at the intersection of tradition and innovation, offering a range of products that are both effective and sustainably produced. At Saya Skincare, we believe in the uncomplicated yet uncompromising efficacy of natural skincare.  If you have a flair for retail, a background in beauty therapy, and a passion for skincare, we have the perfect opportunity for you to make a difference in people's lives.
 

Customer Communication

• Manage our sales email with efficiency and care, ensuring all customer inquiries are responded to with promptness and professionalism.
• Engage customers directly via live chat on our website, providing support and answering questions to enhance their experience.
• Address customer queries over the phone with the goal of achieving customer satisfaction every time.

Retail Operations

• Assist customers in-store, offering tailored insights and advice on our products, and providing skincare consultations to meet individual needs.
• Maintain the presentation and readiness of the store during opening and closing routines.

Sales and Customer Account Management

• Actively generate new sales leads through innovative outreach strategies.
• Nurture existing customer relationships, ensuring their continued satisfaction and loyalty to drive repeat business.

Warehouse Assistance

• Collaborate with the warehouse team to pick and pack orders accurately.
• Support various operational tasks in coordination with the Warehouse Manager.

Content Support

• Collaborate on content creation and refinement as needed, ensuring it meets the high standards our customers expect.

Team Collaboration

• Work alongside various team members, contributing to a variety of tasks to keep operations running smoothly.

• A background in Beauty Therapy or well versed in the skincare industry.
• Strong and professional communication skills.
• Solid experience in retail and familiarity with eCommerce platforms, notably Shopify.
• Experience in customer service roles, with an emphasis on email, phone, and in-person interactions.
• Passion or keen interest in skincare or beauty.
• Willingness to learn and grow.
• Detail-oriented and organised approach to tasks.
• Collaborative spirit, willing to assist others on the team as needed.

Please send your CV & Resume to *******@sayaskin.com