Customer Experience Team Leader

About Inner West Council
Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.
As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.
We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of Integrity, Respect, Innovation, Compassion and Collaboration at the centre of everything that we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.
We offer flexible career life balance with hours that allow you to relax and recharge. We offer a variety of flexible work arrangement options (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.
Permanent employees benefit from our great value gym membership from $15.50/week giving access to a vast network of gyms in Sydney.
As Customer Experience Team Leader you are required to effectively manage all aspects of departmental operations relating to the customer service membership services and Crèche; including providing support and guidance to fellow team members.
Uphold facility standards and maintain procedures and best practices whilst ensuring exceptional customer service.
Please read the to familiarise yourself with all the requirements and conditions of the role.
$85,658.56 to $95,865.64 + 11% Superannuation
Some of the required skills, experience and qualifications
1. Experience in a fast–paced high volume customer service environment
2. A demonstrated high level of interpersonal and customer service skills
3. Proven organisational and administrative skills such as revenue management, expense management, managing labour costs, and reporting.
4. Flexible outlook and ability to resolve problems
Enquiries
Lance Goldsmith, Centre Manager - Leichhardt Park Aquatic Centre on 9392 5710
Closing Date
Sunday 18 February 2024 , 11:30PM
To subscribe to our weekly job alert emails please
We recommend you read the Position Description for the role to make sure your application addresses the requirements of the position. Council is an equal opportunity employer and welcomes all applicants. Please advise us within the application if you need support, reasonable adjustments to participate successfully in the recruitment process.
All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.
Eligibility for employment/Pre employment Checks
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.
For more information about work rights in Australia please visit the website.
Inner West Council is a Diversity employer. We encourage applications from all candidates.
Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply.
Apply Now
Personal Details * Required field * First name*

• Last name*
• E-mail*
• Phone*

Digits only or add + for international numbers * Street*

• Street Cont.
• City, Town or Suburb*
• Postcode or Zipcode*
• Country*
• State, Region or Province*

Questions
I agree and understand if I am the successful candidate, I will need to provide information for pre-employment checks if and as required for the position. This may include police records checks, certified copy of relevant qualifications, Driver's Licence as well as proof of work rights in Australia. Copies of any sighted documents will be kept by IWC for its record as proof of verification.* * Yes

• Are there any reasonable adjustments that we can assist with, in regards to the recruitment process? If yes, please provide details.*

Do you currently or have previously worked for Inner West Council ( or any of the former Councils i.e. Ashfield, Leichhardt, Marrickville) either as an employee or agency-provided personnel?* * Yes

• No

Are you an Australian Permanent Resident or Citizen or have unlimited work rights within Australia? (proof will be required prior to offer if successful)* * Yes

• No

As part of our recruitment strategy, Inner West Council strives to appoint skilled, experienced and the most meritorious candidates who are aligned with Council's values and standards of behaviour. In this connection, we will be asking the preferred candidate for this role some questions to determine whether they have been involved in any misconduct in the last 10 years. Declarations of any prior misconduct investigation or finding will not lead to an immediate disqualification of an application. Information obtained will be used to undertake a risk assessment to review whether the preferred candidate is suitable for the role. Do you agree to respond honestly to questions asking about previous misconduct further down the track in this recruitment process?* * Yes

• No
• Please outline how your background and experience prepare you for leading and coordinating the day-to-day operations of the Customer Experience Team and its functions.*
• Please provide examples that best demonstrate your ability to coach, mentor and/or motivate staff to deliver high performance and customer service excellence in a customer facing environment*
• Please outline your experience in providing services that drive customer satisfaction and retention and exceeding customer expectations*
• Please provide examples of your organisational and administrative skills such as revenue management, expense management, managing labour costs, and reporting.*
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About Inner West Council
Inner West Council is among Sydney's larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city's most vibrant, creative, liveable and diverse suburbs. As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in on our journey towards becoming the best council for our community. We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of integrity, respect, innovation, compassion and collaboration at the centre of everything we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.