Customer Loyalty Officer Hybrid

Job no: 4MQT9
Established in 2008, Nissan Financial Services employs approximately 220 people. We offer tailored financial solutions combined with service excellence to our customers and dealer networks. Our customer-centric operating model is designed to enable us to better respond to the ever-changing landscape. All teams and departments of NFS have a role to play to realise our vision to be a financier of choice and we work together to bring this to life.
Your opportunity…
You will be responsible for proactive relationship building with our current portfolio of existing customers. This position coordinates, executes, and manages outbound call programs built to effectively retain customers through positive relationship building, listening to concerns/addressing issues, and educating on available products and services across all brands.
Outbound communication to maturing customers to educate customers on available options as their loan ends. This may be a referral to a dealer for a new car, refinance or to payout.
Outbound contact to maturing Nissan Future Value customers to educate them on available options and liaise with the dealer network for a seamless customer experience
Generating leads and practicing best in class lead referral with clear and concise communication to both the customer and the dealer including key information, time lines and expectations
Attending to inbound calls and emails from customers and assisting with any inquiries they may have with the aim of having a positive interaction and making the experience easy for the customer
Retaining customers through end of term balloon refinances or variations, in turn also increasing net amount financed for NFSA
Assist existing customers with direct finance applications where applicable, in turn increasing net amount financed for NFSA
You will bring to this role…
At least two years' experience in a customer service/sales role with a focus on providing outstanding customer experiences.
Capable of quickly building a strong rapport by utilizing interpersonal skills, asking clarifying questions, and anticipating customer needs
Ability to delight with a 'can do' attitude: positive, confident and focused on the best possible outcome for our customers
Start your new future at Nissan Financial Services. You bring your commitment and motivation and we will support you to maximise your education and experience to develop your career. Be part of our exciting transformation journey where we strive to empower and enable our customers through the pursuit of best practice.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates from all walks of life. We are committed to attracting and retaining a diverse workforce where employees feel valued, respected, and empowered to reach their full potential.
Published on 12 Feb 2024, 12:07 AM