Customer Relations Host & Loyalty Assistant

We are looking for a passionate, driven and efficient Customer Relations Host & Loyalty Assistant.  We are the official social home of the North Queensland Toyota Cowboys with lots of exciting opportunities and growth on the horizon, and we hope you will be a valuable part of this journey.

As a Customer Relations Host, you will play a vital role in the Club’s success and must be a pro-active and positive individual, able to provide exemplary customer service, and willing to go the extra mile. You will be passionate about building relationships with both new and existing clientele, have outstanding interpersonal skills and personal presentation and be excited to conduct various Club promotions & events. Your energy for the role will both motivate and encourage other staff to deliver a high level of service and overall objectives of the Club. This is an exciting position, with a lot of variety in the role including customer service, promotions & administration, with plenty of opportunities for development, further education and advancement for the right person and some exciting new projects on the horizon.

This is a permanent full-time role. Below is a sample of a proposed roster for the position (subject to major Club & Stadium promotions & events and public holidays), which includes set days off, with one of them being Sunday and one weekend off per month. We are always open to discussing the proposed roster & hours in more detail. 

Tuesday: 11.30am to 7.00pm

Wednesday: 8.30am to 4.00pm

Thursday: 1.00pm to 9.00pm

Friday: 1.00pm to 10.30pm

Saturday: 12.00pm to 8.00pm

Sunday: RDO

Monday: RDO

(One weekend off per month) 

The key responsibilities include:

• Delivering high quality customer service and relationship building
• Driving sales and enquiries
• Conducting, maintaining awareness of and providing information on events and promotions
• Memberships and program related benefits
• Team motivation
• Provide administrative support when required to the Customer Relations department

The successful applicant/s will have:

Essential: 

• Excellent communication skills
• Good public speaking skills or eager to learn
• Self-motivated & ability to work independently 
• Proactive action capabilities
• Excellent organization & time management skills
• Able to show initiative in the performance of daily duties and self-education process
• Good health and fitness & excellent grooming
• Ability to maintain confidentiality and always portray the Club and its staff in a positive light 

Desirable

• Knowledge of Workplace, Health & Safety policies.
• Experience in the gaming industry or a similar role
• Sound computer literacy and IT skills
• Have a strong knowledge of the clubs daily activities, services provided and is aware of current promotions and rewards for members.

The following will contribute to your success in the role:

• High level of customer service focus (external and internal)
• Exceptional communication skills - verbal and written
• Ability to articulate information, thoughts and ideas in a clear and appropriate manner
• Ability to demonstrate social and cultural awareness
• Self-organisation skills and the ability to manage and prioritise
• Ability to remain effective under pressure whilst managing competing priorities
• Maintain a positive and proactive attitude
• Maintain exceptional personal presentation, grooming and hygiene

If you believe you have the necessary skills and the right attitude to be successful in this role, please submit your application to **@cowboysleagues.com.au or hit the ‘apply now’ button.  Applications must include a cover letter and resume.

Should you require any further information please don’t hesitate to contact HR on 4724 8000.

Only successful applicants will be contacted.