Customer & Partnership Coordinator

About Moonee Valley Racing Club

Moonee Valley Racing Club (MVRC) is the historic home of Australia's most prestigious horse race, the Ladbrokes Cox Plate and also plays host to the best night racing in Australasia with Ladbrokes Friday Night Lights. The Valley is considered Melbourne's most appealing spectator racecourse, offering an exciting, up-close and personal entertainment experience like no other.

In addition to racing, the Club also operates a progressive hospitality portfolio including non-raceday events business, three multi-purpose entertainment venues, a restaurant and continues to push into new premium off-course markets through it's Dean & McPherson creative catering business. Dean & McPherson delivered the world renowned Presidents' Cup and is the hospitality partner of Melbourne Royal and the Melbourne Showgrounds. MVRC is committed to maintaining high standards of excellence in customer service throughout its operations.

MVRC is currently in the process of a defining $2bn+ transformation project that involves developing lifestyle, recreation and leisure spaces to create an industry-leading connected precinct that will redefine the horse racing industry. Designed to make MVRC one of Melbourne's most prized sports and events destinations, the project will generate new business and tourism opportunities while elevating MVRC into the new realm for generations to come.

About the role

A unique opportunity has arisen at The Valley to join the team in the role of Customer & Partnership Coordinator. Reporting to the Partnership Account Manager, the role is responsible for supporting the Membership and Partnership Team with servicing of the Club's members, partners and key stakeholders. The role will help service our members and deliver contractual obligations to Club partners as outlined in commercial agreements and identify with partners opportunities to add value. This role will also support our program of community initiatives and commercial events such as business lunches and activations. The position will have daily contact with the MVRC members. partners and stakeholders to ensure they are receiving timely and outstanding customer service.

All MVRC employees will demonstrate commitment to MVRC Values which are:

• Start with the Customer
• Challenge and Collaborate
• Be Kind
• Own It

Key responsibilities of the role include but are not limited to the following:

• Support the Partnership Account Manager with the timely execution of partners' contract entitlements and deliverables, before, during and after their event (s)
• Assist to collate partners' information, collateral, advertising, signage and other sponsorship related materials
• Support the Membership and Customer Experience Team with membership renewals, retention, hospitality bookings and general enquires.
• Collect, co-ordinate and collate materials for post campaign reporting
• Coordinate and book partners' hospitality and ticketing requirements
• Preparation of partner invoicing
• Assist with completing the race preview summary the Monday prior to each race meeting
• Create summary and overview notes of partners and clients attending each race meeting for circulation to the team
• Ensure the partnership folder on the server has all assets saved e.g. race book ads, logos, invoices for future reference
• Coordinate and deliver Cox Plate Carnival Charity Pin activation
• Coordination and implementation of the Cheering for Charity program for Ladbrokes Friday Night Lights Night meetings
• During race meetings, work in a client servicing role that includes liaising with partners and prospective clients
• Assist with the preparation and distribution of action notes and WIP agendas for key partnership meetings
• Ensure that CRM & master sponsor contact spreadsheet are kept up to date with all contacts and continue to build profile information on partners for CRM
• Ensure that all member data is accurately captured in CRM
• Assist the Commercial Team with day-to-day tasks for key activity such as guest lists and RSVP's for Business Club, Business Lunches and CRF syndicated events
• Coordination of Partner activations which come in various formats
• Preparation of partnership proposals and partnership contracts

To effectively perform in the role the successful candidate must have the following skills, experience, qualifications:

• Relevant experience in client facing client/account coordination ideally within a commercial or sporting landscape
• Experience dealing with senior level executives and corporate clients.
• Excellent communication and presentation skills.
• Experience in delivering exceptional customer service.
• Act as an effective team member, to achieve common goals.
• A self-starter with exceptional time management skills, detail oriented and ready to juggle multiple projects in a fast-paced environment.
• Ability to work Friday night and Saturday race meetings.
• Effective use of systems including CRM platforms and the Microsoft Office suite, especially PowerPoint, Excel and Word.

For your successful contribution to The Club; a not-for-profit organisation, you can anticipate being rewarded with:

• Competitive remuneration.
• Free (on-site) parking.
• Racing industry ticketing.
• Discounted meals at MVRC owned and operated venues.
• Salary packaging.
• Discounted gym membership.
• Best practice parental leave scheme.
• Free Death, TPD and Salary Continuance insurance through superannuation.
• Paid volunteer leave.
• Long Service Leave in addition to the National Employment Standards.
• Support, mentoring and training through our online learning platform and from the Commercial team and diverse existing skillset in the organisation.

To apply online, please click on the appropriate link below or visit https://www.thevalley.com.au/careers to view a position description.

Please note that only shortlisted candidates will be contacted. If this sounds like the role for you, we encourage you to apply immediately.

Applications close: 5pm Friday 17 May 2024.

No agencies please.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal Record and Bankruptcy check prior to commencement of employment.