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Salary- Up to $74,574 total salary package ($65,821 - $67,184 + 11% super)*
- 1 x Fixed Term (10-Month)
- Full time position
- Attractive employee benefits – Close to public transport, additional leave, wellness program & more!
*P.A Pro-rata Dependent on skills and experience
The City of Melville is a determined, passionate, and diverse workplace that is committed to making a difference in the community. We strive to create a workplace that fosters growth, development, and collaboration, where every team member is valued and empowered to succeed.
We are now seeking a driven and tenacious Customer Relations professional, with a background in inbound contact centre environments for an exciting opportunity!
This position will give you the opportunity to further grow and reinforce your skills within Customer Relations supported by a well-established on the job development and coaching structure.
A typical day in the role will give you the opportunity to demonstrate excellent verbal and written communications, proficiency with computers and Customer Relationship management software, resolving simple and complex customer queries and most importantly being part of the team that supports our thriving community.
If this sounds like the role for you why not apply! In submitting your cover letter (max 1 page) we would like to hear more about your experience and skills of the below:
- Demonstrated experience in a high-volume call centre
- Recent experience in a similar role
- Ability to multi-task
- Understanding of Service Level Agreements (SLA) for an inbound call centre
- Excellent verbal and written communication skills
- Ability to navigate multiple systems simultaneously
- Local government knowledge highly desirable
Elevate your work experience with the City of Melville’s benefits!
- Ignite your professional growth with our structured professional development and study assistance programs.
- Say goodbye to expensive gym memberships! Enjoy complimentary membership to our state-of-the-art Gym, Pool, and Health Lounge facilities.
- Get ready for fun with our active social club to connect with colleagues and make lifelong friends.
- Need a helping hand? Our Employee Assistance Programs and supportive leadership team are here to support you every step of the way.
- Unwind and recharge with generous annual leave. Take up to 10 weeks* off per year and come back rejuvenated (*conditions apply, of course). We’re also thrilled to offer an additional 2 days of leave per year – take that well deserved break!
- Plan for your future with confidence. Our superannuation package includes a contribution up to 14.5%* (*conditions apply).
If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date. Apply with your resume and cover letter by FridayApril 19th 2024
For enquires about the role please contact: Syed Abdul - Customer Relations Team Leader on 08 9364 0389 between 3.00pm and 5.00pm Monday to Friday.
The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.
We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.
