Customer Relations Officers - Casual Pool

We are looking for friendly, motivated and knowledgeable individuals to join our Casual Pool as a Customer Relations Officer based at our Administration Centre in Kalamunda. Working with a small and friendly team, this position offers varied work in a challenging and rewarding environment which includes on-the-job training.

About the City of Kalamunda

The City of Kalamunda is a local authority with a population of 60,000 located approximately a 35 minute drive from the Perth CBD providing the opportunity to work in a varied planning environment, from rural natural bushland to highly developed residential, commercial and industrial areas.

About You

The successful candidates will be:

• Friendly and approachable
• Confident speaking to members of the public and able to provide advice and information in person, over the phone, or in writing
• Dedicated to excellence in customer service, be a team player, eager to learn new skills, and highly adaptable
• Proficient working with information systems and Microsoft Office

Further information relating to this position can be found in the Position Description which is available via our website under Career Opportunities.

Selection Criteria

1. Demonstrated customer service experience (on the job training will be provided).
2. The ability to achieve high levels of customer satisfaction in an environment with high work volume and competing client priorities.
3. Commitment to teamwork and the maintenance of a supportive work environment.
4. A passion for learning about our organisation and the local community.

Employment Conditions

This is a casual position, and the hours of work will be between 8.15am and 5.15pm Monday through to Friday. The days of work will be mutually negotiated and reflected in a roster system and on an ‘as available’ basis.

The hourly rate offered is $35.91 which is inclusive of 25% casual loading. As a casual appointment this position will not accrue annual leave or personal leave.

How to Apply

To be considered for the position your application will consist of a covering letter that addresses the Selection Criteria in this ad, and an updated CV. 

Your application and other supporting documents can be submitted electronically via our website or through Seek - attaching a maximum of TWO separate documents in PDF.

For any further queries about the role, please contact People Services on (08) 9257 99***or email ****@kalamunda.wa.gov.au

Applications close 5pm, Sunday 21 April 2024.

The City of Kalamunda reserves the right to appoint a candidate prior to the closing date. Submissions from recruitment agencies will not be accepted.

The City of Kalamunda is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  We are committed to the principle of equal employment opportunity for all people and want to build a workforce as diverse as the community we serve.  We aim to have a work environment where everyone feels included and everyone can realise their full potential.