Address
Form of workCustomer Relations Officer
Applications Close: 15/03/2024
Work Type: Permanent - Part Time
Permanent | Part time | 51hrs per fortnight
Hours of work are 8am-5pm (across three days per week)
This position is classified as a PACS Band 4 ($67,425 - $73,621 pa pro rata) under the City of Kwinana’s structured remuneration system.
Premium Recquatic Membership | 12.5% Superannuation
About the Role
A fantastic opportunity exists within our Customer Service Team for an experienced, dynamic and highly organised individual to join the City of Kwinana. Reporting to the Customer Experience Coordinator, you will be responsible for providing prompt, professional service to internal and external customers that present to the counter, by phone or by digital means; and ensures that all data and payments associated with customer service are appropriately processed.
Please note: The hours and days of work maybe subject to change due to operational requirements.
About You
- Demonstrated experience working in a customer services environment with experience frontline banking/ reconciliation; email and record keeping, and office systems including Microsoft Office or equivalent.
- Demonstrated experience working in a high volume, diverse enquiry inbound contact centre.
- Attention to detail to accurately input data.
- Ability to research and find information to answer enquiries at first point of contact.
- Highly developed verbal and written communication.
- Ability to provide the highest quality of customer service to both internal and external customers.
- Well-developed organisational skills and initiative to prioritise workload and deliver timely services.
- Good teamwork skills to contribute to team objectives.
- Current Police Clearance.
- Previous experience in Local Government environment desirable.
Interested?To be considered for this position, applicants must address the above criteria in no more than two (2) pages.
For more information relating to the position, please contact Peta Dennison, Customer Experience Coordinator, on 9439 0277.
Applications close: 5.00 PM, Friday 15 March 2024.
The City of Kwinana reserves the right to commence recruitment prior to the closing date, and will not accept or consider late applications.
The City of Kwinana promotes and values diversity to create a unique work force. Applicants from diverse backgrounds, such as Aboriginal people, people living with disability or people from different cultural backgrounds are encouraged to apply. The City also strives to be a customer-centric organisation, with the customer at the centre of everything we do. As such, all employees play an important role in helping us to achieve this by ensuring they provide best-practice customer service. The City has the goal of zero harm for its employees, this includes providing a smoke-free environment and minimising exposure to the elements. Conditions of employment are in accordance with the City’s current Enterprise Agreement. For further information, please contact our Recruitment team on 9236 4618 or 9236 4628.
Please note: As part of the City’s recruitment process, the selected applicant will be required to undergo a pre-employment medical which includes a Drug and Alcohol screen test.
Attachments:
- Application Pack for Advertised Vacancies.PDF
- Position Description - Office of the CEO - Customer Services - Customer Relations Officer - February 2024.docx
