Service Customer Relations Officer

Midland Mitsubishi and Suzuki are currently seeking an energetic, enthusiastic, and customer-oriented Customer Relations Officerto join our Service team and play a vital role in delivering an outstanding experience to our clients.

Your primary responsibility will be to provide exceptional customer service, handle inquiries, and ensure the smooth flow of operations. Your friendly demeanour, excellent communication skills, and attention to detail will contribute to a positive and efficient service experience for our clients.

THE ROLE:

• Answer all inbound phone enquiries
• Schedule service appointments in a timely manner to manage bookings effectively.
• Liaise with other departments such as parts and sales teams
• Determine customers vehicle warranty status and eligibility for capped price servicing
• Handle customer inquiries and concerns with professionalism and tact, aiming for high customer satisfaction in every interaction
• Assist with a variety of administration tasks in a prompt, accurate and professional manner
• Perform clerical duties as required, scanning, filing, photocopying and ad hoc tasks as required by management

YOU:

• Thrive in a busy work environment and excel in managing high call volumes
• Outstanding communication skills and ability to provide excellent customer service
• Excellent listening and problem-solving skills
• Exceptional organisational and time management skills with the ability to multi-task
• Ability to remain calm and composed under pressure, providing excellent service even in challenging situations.
• Computer literate and experience with UNITS, DMS and Microsoft Windows
• Previous experience working in a dealership is preferred but not essential

What's in it for YOU:

• Exciting, fast paced and rewarding career move
• Fantastic career opportunity with a leading automotive group
• Vibrant Team Environment & Supportive Management Team
• Employee Assistance Program (EAP) Access to free, confidential counselling
• Employee discounts and offers at restaurants, cafes and entertainment Australia wide

Who we are:

Midland City, is comprised of 7 manufacture dealerships plus, Carco, Opposite Lock, Midland 4WD, WA Car Buying Centre and BoatingCo. Midland City are part of the Autoleague group, a national innovative and forward thinking automotive group with 28+ dealerships across Australia.

You will be joining WA’s fastest growing car dealership which has recently won the Large Business of the Year Award 2023 and New Large Business Award at Swan Business Awards 2023.

How to Apply:

If you are looking for a rewarding challenge and a great team to work with, email your cover letter and resume by clicking Apply!

 
*Due to the number of applications, we will be only contacting those who have been shortlisted

Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.