Customer Relations Officer

Posted: 30/01/2024 Closing Date: 29/02/2024 Salary: $70,880.00 - $78,280.00 Job Type: Contract Location: Subiaco, WA Job Category: Administration and Office The City of Subiaco is going through a transformation with significant change and evolution in terms of residential options, the commercial sector, retail, entertainment, leisure and recreation. Navigating this change in partnership with the community, business and stakeholders, whilst also celebrating Subiaco's heritage, history and culture is an exciting challenge.

Job Description An exciting opportunity has become available in our Information Services team for a Customer Relations Officer on a full-time basis for a 6-month fixed term contract. In this role, the successful applicant will work to to always provide a high standard of customer service and perform other relevant duties in a professional, efficient and courteous manner.

 Uphold and consistently demonstrate the City's values of Respect, Integrity, Customer Service and Team Work.   This diverse and dynamic role is responsible for, but not limited to: Providing exceptional customer service to the city’s external and internal customers via the front counter and switchboard.

Creating and monitoring customer service requests. Processing and registering City communications. Processing various payments into the City’s accounting system.

Preparing standard correspondence and documents. Assisting with entering data into the City’s computer systems. The requirements of the role include: Well-developed interpersonal, problem solving and communications skills Previous experience in using a customer request management (CRM) system within a customer service environment.

Experience in cashiering. Ability to adapt to using different software applications. Ability to multi-task.

What the City of Subiaco can offer you:  Your health and safety…