Customer Relations Officer

The City of Subiaco is going through a transformation with significant change and evolution in terms of residential options, the commercial sector, retail, entertainment, leisure and recreation. Navigating this change in partnership with the community, business and stakeholders, whilst also celebrating Subiaco's heritage, history and culture is an exciting challenge.

An exciting opportunity has become available in our Information Services team for a Customer Relations Officer on a full-time basis for a 6-month fixed term contract.

In this role, the successful applicant will work to to always provide a high standard of customer service and perform other relevant duties in a professional, efficient and courteous manner. Uphold and consistently demonstrate the City's values of Respect, Integrity, Customer Service and Team Work. 

This diverse and dynamic role is responsible for, but not limited to:

• Providing exceptional customer service to the city’s external and internal customers via the front counter and switchboard.
• Creating and monitoring customer service requests.
• Processing and registering City communications.
• Processing various payments into the City’s accounting system.
• Preparing standard correspondence and documents.
• Assisting with entering data into the City’s computer systems.

The requirements of the role include:

• Well-developed interpersonal, problem solving and communications skills
• Previous experience in using a customer request management (CRM) system within a customer service environment.
• Experience in cashiering.
• Ability to adapt to using different software applications.
• Ability to multi-task.

What the City of Subiaco can offer you: 

Your health and safety and well-being are our priority. We offer great benefits to help you achieve work-life balance and we're committed to equal opportunity employment.

• Up to five weeks of annual leave
• Rostered days off
• Sustainable travel allowance or a parking permit
• Free membership to Lords Recreation Centre
• Health Insurance Corporate Membership discounts
• Flexible working arrangements
• Superannuation co-contributions
• 12 weeks of paid parental leave
• 24/7 Employee Assistance Program
• Social Club
• Novated lease and salary packaging options
• Learning and development options
• Paid study leave and tuition assistance
• Health assessments 

See what other benefits the City can offer you here: https://www.subiaco.wa.gov.au/your-council/who-we-are-en/working-here/benefits

Salary Range: $70,880 to $78,280 plus 11% employer superannuation and additional co-contribution to your superannuation.

We recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, and treated fairly with respect. As an equal opportunity employer, we encourage all applications, as part of a diverse and inclusive workforce. 

To apply:

Please follow the on-screen prompts to complete and submit your application. Provide you current CV and a cover letter telling us how you meet the requirements listed above. In order for your application to be taken into consideration, it must be submitted via the City of Subiaco recruitment platform.

Enquiries to Hannah Leppard - Senior Customer Relations Officer at *******@subiaco.wa.gov.au.

If you would like to receive a full PDF copy of the position description, please send your request to ***********@subiaco.wa.gov.au, referencing this position title.

The estimated closure date is 28 February 2024 but we reserve the right to close the advertisement before this date. 

Applicants must have the right to work in Australia.