Customer Relationship Manager - Parramatta

• Parramatta location, close to public transport
• WFH hybrid flexibility for work-life balance and no weekends or late nights
• No collections experience required
• Supportive training and career progression - gain a TAFE recognised Cert III and IV in Financial Services

About your new role
As a Customer Relationship Manager, you’ll be at the frontline making outbound calls to locate customers and investigate overdue accounts. With a flexible approach, you’ll negotiate repayment plans and solutions to suit our customers’ circumstances. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.

What we can offer you!
Our people are the cornerstone of our success and we’re committed to supporting you in a diverse environment with a range of benefits.

• 3 Salary reviews in your first 18 months + earn uncapped bonuses - last years top earning CRM earnt $19K in their first year!
• Flexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)
• 4 Weeks paid training with continued support and coaching for 6 months leading to growth towards promotion opportunities and bespoke learning and development programs
• Multiple internal pathways within our organisation including Legal Recoveries, Collection Services, Customer Care, Insolvency, Lending
• Gain a TAFE backed Certificate III and IV in Financial Services during work time
• Free membership and competitive rates with our Car Share partner and Novated Leasing options
• Wellbeing and health initiatives with weekly online training and yoga sessions, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus fresh fruit in the office
• ‘Dress For Your Day’ from smart casual to business attire

What your new job involves

• Making and receiving high volume outbound/inbound calls
• Investigations to locate and establish contact with our customers
• Build and establish relationships with customers with rapport and trust
• Creating positive outcomes by negotiating repayment solutions
• Problem solving and objection handling

Who you are
Want to start or grow your career in Financial Services with a leading top 200ASX company? Looking for a career change or seeking more security and opportunity? Collections experience isn’t required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!

• Experience in a call centre, hospitality, tourism, retail, sales or similar industries
• Excellent communication skills (both written and verbal)
• Persistence and resilience to have challenging conversations
• Ability to negotiate will be highly desirable
• Share a passion for results and a target driven environment
• A natural problem solver and solution provider
• Basic computer literacy skills
• A desire to learn and take on feedback

Essential Criteria

• Must be available to work Full Time, Monday – Friday 8:30AM – 5:00PM.

Credit Corp is Australia's largest provider of sustainable financial services to the credit impaired consumer segment. We’re committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.

Credit Corp Group is a fantastic place for growth and real success. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds. PARRAMATTA 2150