Address
Form of workAbout the role:
- Utilise and maintain the TUNE DMS system to carry out the following:
- Contact customers post-sales experience to book servicing for the dealership in a professional manner
- TSA Retention (Primary work for FTG, Secondary support work for Waverley)
- Ensure all your daily activities are recorded and logged in the call registers and communicated to dealerships and reporting managers.
- Listen to customer concerns and report findings.
- Interpret customer concerns and offer possible remedies to encourage customers to return to dealership servicing.
About you:
- Current Driver’s License
- Basic computer literacy
- Interpretation skills and knowledge of the Company’s products and brands
- Selling and communication skills
- Professional, honest, and well-presented
- The ability to multitask.
- Team player with a 'can-do attitude’.
Benefits:
- Be a part of a multi-national company, where you have access to a network of opportunities across locations and brands.
- Discounted GYM Memberships
- A top-of-the-line Employee Assistance Program with leading provider Benestar, where employees have access to their My Coach service in all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
Here is why you should join Australasia’s largest automotive retailer:
We are Australasia's largest and most dynamic automotive retailer, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands priding ourselves on delivering an exceptional guest experience. We offer our people extensive training and development opportunities with access to a range of employee benefits, including discounted gym memberships and health insurance. Essendon Mitsubishi is an equal-opportunity employer that values diversity in the workplace. Our Core Values: Integrity | Inclusiveness | Owner’s Mindset | Agility
