Customer Service

Fergusons Plumbing provides emergency plumbing services to domestic and commercial clients across Sydney and Wollongong. 

We are now seeking a Service Coordinator with a cheerful disposition who can take on a mix of Customer Service and administrative tasks. 

We want a candidate to jump on board that is self motivate and has the ability to complete the following in a thorough and passionate manner.

• Answer incoming phone calls and close hot leads
• Attend and manage email inbox
• Allocate bookings, work orders and tasks for technicians
• Organise materials, subcontractor and services for work orders
• Submit insurance and council permits
• Handle customer enquiries and requests
• Aftercare service including post-care calls and reports
• Administrative and book keeping duties

We're seeking a candidate who can offer the following:

• Professional and adaptive phone manner
• Demonstrate a flexible and ‘can do’ attitude
• Strong computer literacy with advanced Excel skills and ability to learn new systems
• Customer conflict resolution
• Ability to multitask with attention to detail

• New contemporary office in Caringbah
• Quarterly Team BBQ 
• Frequent team building activities 
• Flexible working hours with rotating roster
• Opportunity to grow within a Multi-State Company  

If this sounds like the position for you, then please apply now with your resume and cover letter. We look forward to meeting you!