Address The Royal Mail Hotel is located in the beautiful southern Grampians town of Dunkeld, VIC, approx 3 hours from Melbourne.
Our vision is to build a committed and capable team proud to deliver considered, meaningful and accessible experiences enriching our guests, community, and environment.
Our award-winning boutique hotel features:
Two restaurants:
Parker Street Project
Wickens at the Royal Mail (2 hats)
A multi-award-winning cellar with some 26,000 bottles
A 1.2-hectare kitchen garden delivering fresh produce daily to our kitchens
Farms which provide our lamb and beef
Conservation program including native animal breeding
Native gardens
We're passionate about providing exceptional customer service and presently seeking to expand our Fine-Dining team within our Wickens at the Royal Mail restaurant.
ABOUT THE ROLE
Both casual and full-time positions available.
We're looking for individuals who demonstrate a passion for food, wine and local produce and seek to provide personable service to every guest. Duties will include:
Learning the menu
Fine Dining Wait Person must be experts on our restaurant’s offerings. Whether it be explaining the ingredients, preparation techniques, daily specials or additional courses, or the available substitutions. They also may offer suggestions to enhance the experience, such as which wine pairs well with a given entrée.
Managing orders
Fine Dining Waitpersons take food and beverage orders from customers, deliver written requests to the kitchen for preparation, carry items to the table in the proper order, help as needed with the removal of finished plates, refill drinks and collect payment when the experience is complete.
Providing customer service
Whether a food item isn’t up to satisfaction, a guest drops their fork and needs another one or the air conditioning is too cold, Fine Dining Waitpersons rectify the problem
Following procedures
Fine Dining Waitpersons follow restaurant guidelines in order to keep operations flowing and service consistently. They are aware of procedures and act accordingly. They also pay close attention to safety measures so that food does not inadvertently become contaminated or someone gets burned by a hot plate.
ABOUT YOU
Exceptional customer service skills - a true hospitality professional or looking for a career in this great industry
A desire to consistently perform at the highest level
Current RSA, or willingness to acquire
Attention to detail
Must be available evenings Wednesday - Saturday
WHAT WE OFFER
Values-driven culture & welcoming team
Formal wine training opportunities through the Wine & Spirit Education Trust
Generous staff discounts across the property
Exposure to using our kitchen garden and award-winning cellar
Subsidised accommodation for successful full-time applicants
Ongoing career progression opportunities
Complimentary dinner during shifts
Tips
APPLY NOW
If you are interested in working with us, please apply with a resume and cover letter.
LEARN MORE
https://royalmail.com.au/
https://www.instagram.com/royalmailhotel/
