AddressCompany Overview:
Setec BMPRO is an industry leader in the custom design and manufacture of innovative power solutions and has furthermore established itself as a premier supplier of control, monitoring and power management solutions for the RV industry under the BMPRO brand. Our dynamic purpose, vision, and character shine through providing our customers with innovative and reliable power solutions. Setec BMPRO are trusted leaders who are globally recognised for their responsiveness, quality, and strategic collaborations.
About the Role:
In this part-time role (3 days per week) you will thrive in a fast-paced environment, acting as a first point of contact for our Customer Service team and helping to coordinate department administration to help ensure a high level of customer satisfaction.
Customer-orientated, you bring excellent communication, interpersonal and organisational skills. You have the ability to engage and work with others and can build strong relationships across all levels of the business and with customers.
Major Responsibilities:
- Answering phone calls for the Customer Service department and redirecting queries, and creating and updating support tickets with the required information in the Zendesk ticketing system.
- Reviewing Zendesk tickets daily for those that require action, ie. That have not had action for over 48 hours & escalating these for completion.
- Reviewing and organising emails from the general email address.
- Providing non-technical phone & email support.
- Packing all warranty units for shipment with return satchel and ensuring they are picked up daily.
- Updating the customer/dealer with the shipping status of their warranty unit & the associated tracking number, along with taking payment over the phone.
- General administrative tasks as directed by the Management.
Core Competencies:
- A passion for excellent Customer Service.
- Excellent written and verbal communication skills.
- Ability to take ownership of the role, whilst also working within a team environment.
- Excellent time management skills and the ability to multitask.
- High attention to detail.
- An ability to work effectively with multiple stakeholders, both internal and external to the business.
Qualifications and Requirements:
- Experience with warranty claims management & fulfillment (preferred)
- Experience in a Customer Service/ product support environment (preferred)
- Skills in Microsoft Office, Zendesk and Syteline is highly regarded.
Why Setec BMPRO?
At Setec BMPRO, we are dedicated to innovation and excellence. Join our team and be a part of a forward-thinking company that values your expertise and encourages continuous professional growth.
Apply Today!
If you are ready to take on an exciting challenge and contribute to the success of Setec BMPRO, we want to hear from you. Submit your resume and cover letter below.
