Customer Service Advisor

Westpac

To become number one for Customer Service

Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.

With experience in Customer Service – and a solid track record for meeting sales targets – you’ll see this role as your next opportunity to become a new business expert. You’ll be able to communicate clearly and confidently with our customers, fostering great relationships and providing service that can really exceed their expectations. And you’ll do all of this as part of a team environment – which you’ll have worked in before. 

• 🛟Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• 👥Collaborative Issue Resolution
  

  Collaborate with other people or teams to resolve complex customer issues

• 👍🏼Complaints Resolution
  

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

• ✍🏼Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🛎Service orientation
  

  Actively seeks and develops strategies to help key stakeholders

• 🎙Verbal communication
  

  Speaks clearly to convey information effectively to a target audience