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Form of workStart ASAP! Working for values-based reputable organisation! 3-month role, CBD office, work from home 3 days a week.
- Join a company that is committed to driving sustainable solutions - their customers are at the forefront of everything they do!
- Sydney CBD offices, WFH 3 days a week! $35 p/h + super
- Collaborative culture with a supportive, value-based team
ABOUT THE ROLE
This is a fantastic opportunity for an experienced Call Centre Agent to join a supportive, values-based team who are passionate about providing support to its customers. In this fast-paced call centre role, you will be responsible for responding to incoming calls, accurately noting communications and providing a positive experience for customers. This is a 3-month temporary role starting immediately with potential to extend. This is a great opportunity to secure immediate employment and hit the ground running!
DUTIES
- Respond to incoming customer enquiries, demonstrating a high level of attentiveness and care
- Identify and record key issues and information in the system
- Provide exceptional Customer Service by actively listening to customers and passing on their queries to the appropriate department for resolution
- Manage customer expectations by providing clear and transparent information
- Demonstrate accuracy and efficiency in inputting data into the management system
SKILLS & EXPERIENCETo be successful in this role you will have prior experience working in a contact centre environment providing exceptional service to customers. You will have excellent communication skills, ability to have meaningful conversations with customers and a high level of accuracy with data entry and note taking. You will be experienced in using a range of software and able to pick up new systems quickly.
The ideal candidate will have:
- Previous experience working in a contact centre environment
- Strong communication skills, both verbal and written
- Ability to work in a fast-paced environment
- Ability to identify potential risks and escalate to the relevant department
- Ability to pick up new software and systems
HOW TO APPLY
Lotus People are one of five accredited candidate experts with a candidate satisfaction score of 97% over two years. We will get back to every applicant and ensure that you have a positive experience with us.
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REFERRAL INCENTIVE – If you know someone who is perfect for this position, please refer them to us on info@lotuspeople.com.au. If we find a role for any referred candidates, we will gift you a $200 voucher!
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