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Form of workAbout CES
We believe there is a better way to recycle that positively impacts individuals, communities, and the environment. We keep drink containers out of oceans and landfill and transform them into resources that can be used again and again.
We provide services and technology to enable the circular lifecycle of a drinks container. Our services include IT technology, payments, brand experience, customer support, and materials trading.
Circular Economy Systems (CES) is a joint venture between Coca-Cola Europacific Partners and Lion that was established to provide scalable and sustainable solutions for Container Deposit Schemes (CDS) in Australia and around the World.
About the role
As part of your Contact Centre experience have you genuinely enjoy engaging with customers and resolving queries and issues for them? If so, we have a new permanent full-time opportunity in our collaborative & supportive Contact Centre team.
You will mostly work from home but will need to attend at least 1 office day per fortnight in North Sydney for team building, social activities and further training - and to enjoy our beautiful harbour views!
There's no sales requirement in the role, we're a Customer Service team who assist and positively influence recycling customers (end users and our recycling business partners). Our customers are at the core of everything we do, by helping them we help the environment and create a brighter future.
We need self-driven people who can work autonomously & problem-solve. Excellent communication skills and the ability to multi-task will help you succeed. Although we provide structured onboarding with great training and support, you will still need to hit the ground running so prior Contact Centre experience is required for this role.
We encourage flexible working & we work with our team members to achieve positive life/work balance for the team as a whole.
As a Customer Service Advisor at CES, you represent our brand and are responsible for providing exceptional customer engagement via professional written and verbal communication.
About you:
- You must have a dedicated home workspace (free from distractions and background noise)
- You must have reliable and consistent internet service
- Excellent communication skills and ability to multi-task
- Prior Contact Centre experience (inbound calls and emails) is required
- Ticketing system experience eg Zendesk or Service Now is required
- You are able to work a 5-day working week (Note: we operate Monday to Sunday) 38 hours per week
- You must be able to come into the North Sydney office once a fortnight.
Note: Weekend, Evening & Public Holiday shifts are rostered and paid in accordance with the relevant award.
Why work with us?
- You’ll have a structured onboarding and training process to learn our systems and get to know the team.
- You’ll have the opportunity to make a difference by supporting the success of container recycling schemes around Australia
- We have a high performing team working for purpose – what we do positively impacts communities and the environment
- We reward our team; we have a great culture and amazing people.
If you'd like to join our team, and make a positive difference to the environment, apply now!
Note: We can only consider candidates with full Australian work rights for this position.
