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Form of work $60,000-$65,000+ Super | Amazing opportunity to make this role your own!
Excellent culture and supportive management - always in your corner!
Knoxfield location | Parking on site
About the role
This exciting role has just emerged within this reputable business located in Knoxfield. The focus of this role is providing optimal customer service solutions for their valued customers and clients. In this fun and varied role, you will oversee incoming service, assist with scheduling and administration duties. You will liaise with internal and external stakeholders to learn all facets of the business to grow and develop your own career. This is a role that wont be vacant for too long - apply now today!
Responsibilities
In this role, you will report directly to the Customer Service Manager. Your main duties and responsibilities will include but not be limited to;
Direct customer communication via phones and emails
Schedule repairs and focus on warranty claims
Coordinate with internal functions such as Production and Despatch, to maintaining response times
Ensure compliance with internal company protocols relating to repair, replacement or other outcomes which foster a positive customer experiences
Schedule customer visitation and related activities
Maintain relevant customer service records using Excel, Outlook and other methods and generate reports of customer service activities and status
Other ad hoc duties as per directed
Skills & Experience
You will come from a role where you have recently displayed high levels of Customer Service. This can be from the retail space or within a professional office setting. You will be a great communicator and understand the importance of strong service.
Excellent communication skills
Proficient use of the MS Suite (Outlook, Word, Teams, Excel)
Have past experience of Customer Service - 2-3 years
High energy and enthusiasm to learn
Want to contribute to positive team culture
Excellent time management skills
Be able to negotiate and work with others
About our Client
Our client is a true leader in the manufacturing space and has an excellent reputation across the National Market. Conveniently located in Knoxfield, this is an excellent opportunity for an individual with experience in a similar role to join a fantastic and inclusive team.
To apply please follow the link below or for a confidential discussion please phone Georgia Campbell on 0423 225 867
